CAR RENTAL REVIEWS ON AVIS AT ORLANDO INTERNATIONAL AIRPORT, MCO

Charged an extra 100 RMB after returning the car

Average service attitude, but the return process was okay.

Prices were very high than initial reservation (Up to 200 usd more)

Prices showed where very lower than the real price

Great experience

Like: car and service
Dislike: nothing

The rental desk and parking lot are directly connected to the terminal, and it's very close. Unlike other cities, there's no need to take a shuttle bus. The pick-up and return process is very convenient.

Booked a Ford Focus but got a Corolla instead. The staff was friendly and provided thorough instructions.

The counter service was absolutely atrocious, we waited in the queue for well over an hour, only to be told we were in the wrong queue despite be told by a customer service agent to stay where we were. The service agent really struggled to enter the UK driver licence detail onto the system, this took around 50 minutes to complete, along with the help of several other people. I must say the counter staff remained polite and helpful at all times as did we. The car we finally wound up with was superb, only 500 miles old although it had damage on the driver’s side. If the agent had a better understanding of the it system it would have been perfect, still I guess everybody has to learn. An almost two hour delay was a heavy price to pay.

Superb, easy to follow, prompt service, great cost.

Very good

In Orlando, the pickup was fast, the customer service was average, but car exchanges were easy.

Paid an extra $10 dollars a day to upgrade to a large suv from a medium and still received a medium sized car

Very dissatisfied. There were only two of us, and we rented a Ford Edge 5-seater SUV, which was quite large and booked three months in advance. At the airport, a black employee handled the paperwork but never mentioned an upgrade, just told us it was a Chevrolet. I agreed, thinking it was a similar type, and I can communicate in English without any problems. They also didn't inform me about the $20 charge because my husband was driving. They just had him keep selecting 'agree' without any explanation. When we returned the car, we got charged $80 and only then realized what had happened. Very angry. When we picked up the car, we saw it was a 5+2 seater and asked the staff at the station who confirmed it was the one. We drove off. I've already filed a complaint with the rental company and called to complain in the US. Originally, the rental wasn't cheap, and now it's even more expensive, about $107 per day. Very frustrated. Last year we also used this rental company for our US road trip, and it was fine. I hope you can resolve this issue because we would like to continue being your customers.

Like: Rented a mini van and then upgraded to a full size Ford Expedition - all was perfect
Dislike: I was in the middle of Hurricane Irma, and I could not add additional insurance to cover the car over the phone and all the locations around me were closed. I called the Avis for help and then told me to go to 2 locations which were were closed.

Frustrating car rental experience

Todo la experiencia superó mis expectativas Súper recomendado

Muy amigable!!

Didn't help resolve issues that arose.

Waited AGES with very poor customer service. We had to continuously remind the staff to serve us.

All good!

The wait time in line was very long. There were about ten counters but only two were in service.

Everything is amazing

Everything is amazing

Great customer service. The pick-up was fast and easy and the representative was very kind! Thanks, Jean at the MCO counter!

Great app. Was a little concerned due to some reviews, but contacted them and they were so kind and solved my doubts. Definitely would make a rental through the app again!