CAR RENTAL REVIEWS ON AVIS IN LOS ANGELES

Very reliable!

Poor attitude

Pick-up time. There was no one at the service point. I waited over an hour for someone to arrive, which delayed my plans. There was no apology at all, and they gave me a car of a lower grade than what I had booked. Very dishonest.

Okay

Great car. Too bad that one of the speakers was broke. Music had a cracky sound.

Nice an easy booking.

The dodge caravan is a really good road vehicle for long drives

Very efficient

The staff's attitude was okay, but there were a lot of customers at Los Angeles airport and very few staff members. I had to wait in line for two hours.

Comparing a few companies, AVIS is the best!

The car was in good condition. Picking up the car was a bit complicated. During driving, the dashboard indicated that the oil needed changing. Reported to customer service, but they asked if I had put the wrong oil. Ridiculous. The return process was simple.

A few days after returning home we get an invoice from Avis for charges in excess of voucher value. The various charges have no 'key' to explain what they are - VRF charges, CFC charges, TOF charges, Combination of charges - and also include PAI (presumably personal accident insurance) and roadside assistance plus that were offered at the desk and declined. The car was collected from a large car depot late at night and once I had signed the forms I was told the row/space number for the car and we had to trudge our cases across this depot to find the car. Due to lack of lighting it was impossible to inspect the car which, upon closer inspection the next day had many marks on the bodywork. I would not hire from Avis again!

The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.

They promised that a US driver's license is sufficient to rent a car, but in reality, they did not allow it. Ended up renting a car on-site and was pressured to buy various insurances.

Good

Staff were patient despite my poor English speaking skills.

Booked through QEEQ for 3 days at $183, arrived an hour early and the bill changed to over $220. Told them I rented for 3 full days but they couldn't adjust it, issuing the bill for 3 days and 1 hour. Not sure if the problem was with the system or the staff. After signing and swiping my card, I saw a charge of $266. Didn't have time to argue, so drove off feeling ripped off. On the third day, I returned the car an hour and a half early, received a message saying the charge changed to around $182. I'm really not sure how to rate Avis.

Professional staff with great attitude.

Very satisfied, the vehicle was well-maintained

The waiting time was quite long!

Nice experience, great car condition, very friendly staff at checking, it was very fast process

Very good