Overall, it was quite good, but the wait to pick up the car was a bit long. Initially, they said it might take half an hour and asked if I would consider a different model. After I declined, I still got the model I wanted pretty quickly. Overall, I was satisfied.
Waited over 20 minutes in line to pick up the car. Returning the car was much faster, but waited about 40 minutes for their airport shuttle at the rental office entrance.
It's been a while since I experienced something like this. Rented a car for 53 days, and on the 30th day, the rental company charged $980.11, nearly 7,000 RMB. After returning to my country, I wouldn't have noticed this kind of malicious charge by the rental company if I hadn't carefully checked my credit card statements. Currently in the process of resolving this issue. I recommend avoiding Europe Car and Fox rental companies.
Fuel fees were precharged, and as per the agreement, if the fuel is not full upon return, the charge should be based on the precharged price. However, the bill showed fuel charges calculated at the higher rate for uncharged fuel.
Operated by Fox, the car pickup process was quick. The staff provided a Nissan Kick, but due to concerns about the visibility of the trunk and safety, I requested a change. The front desk promptly replaced it with a Jetta, which had a larger trunk capacity and fully met my needs.
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