The queue time was around 15 minutes, with many unused counters and no staff available. Staff offered an optional upgrade for the car model but did not enforce it.
Great service! It's super convenient to pick up and return the car. Got an Audi Q5, and it performed well. The four-wheel drive is especially suitable for Banff area.
“Good car but don’t use the Vancouver downtown office for pick up.”
About AVIS:6.0/10
Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.
The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.
The car was picked up 30 minutes earlier than the scheduled time, but no reminder was given. I only found out after returning the car that I was charged for an extra day.
The service was excellent. On site, they provided a BMW X5, and the next day, due to an accident, it got damaged. Right after the incident was resolved, they immediately replaced it with a Jeep Grand Cherokee. The process was simple and easy, with no additional costs incurred.
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