AVIS CAR RENTAL REVIEWS IN JORDAN

Upgraded the car model, no extra charges for now, offered free airport drop-off. There are only two pickup locations in Aqaba, but neither is at the airport or the land border crossing

We returned the car with fuel, but they said they couldn't refund us. It took us a long time to find the location in Amman, only to discover they had moved. Too troublesome.

The pickup and drop-off locations were incorrect, even the phone number was wrong.

1. The Amman pickup store had relocated without any notice. Luckily, the taxi driver was helpful and continuously asked around, eventually guiding us to the correct location. 2. The reserved Duster, despite having only 60,000 kilometers on it, was in poor condition. It wouldn't start initially and needed a new battery to ignite. The left rearview mirror was broken and couldn't be adjusted, the horn didn't work, the radio was unusable, and the cigarette lighter socket stopped working after a while. The car's interior was dirty and lacked complete accessories. 3. The store initially intended to replace it with a Toyota Corolla at the same price. 4. The drop-off location in Aqaba was incorrectly marked, showing it in the city center instead of near the border. Fortunately, we asked the hotel owner in advance. 5. The provided phone numbers were unreachable. However, the staff were friendly, spoke good English, and there were no extra charges. Overall, the service and vehicle quality were very different from Avis in other countries.

Staff was asleep as we arrived at midnight

The guy assisting with the rental process was very handsome, haha. Let me fangirl a bit, all the men in Jordan are very handsome. The store is located on the lower level of the InterContinental hotel, the environment is nice, and the efficiency is very high; no need to queue.

The service attitude was fine, but they kept answering calls which delayed our car pick-up process!

Very close to the international arrivals, just a few meters away.

The store address was incorrect, making it hard to find. The rented car didn't have proper registration, leading to police questioning and a fine.

Very quick service, even faster when returning the car, trustworthy

Processing was very efficient

I booked the car one day in advance. Upon arriving in Aqaba at 1 PM, I waited at the agreed pick-up location in the airport for three hours but couldn't get in touch with anyone. Later, I took a taxi to another pick-up location provided by customer service, but again, I waited an hour without seeing my order. Finally, at 6:30 PM, my order was found.

Firstly, the car pickup location in Amman was different from the one listed on the rental website. Additionally, the email from the car rental company provided a new address, but upon arrival, we couldn't find it as the rental office had moved roughly 500 meters from the original address. Annoyingly, no one answered the phone at the office. We had to find it ourselves, wandering around for quite some time and eventually asking locals for directions. The car pickup process was not smooth either. The fuel tank was empty with the warning light on, and when we asked the staff, they said we had to fill it up ourselves. There was no contract stipulating a full tank at pickup. When we contacted rental customer service, they could only advise us to communicate with the staff, so we had to fill up the tank ourselves. The car was very old and had numerous marks noted on the inspection report. There were no onboard tools or emergency markers, and they had to take them from another car. The car return location was different from the one on the website, and we had to ask a nearby Hertz car rental office for directions. Since the car was not picked up with a full tank, we returned it with less than half a tank, costing us at least 150 yuan in fuel money, which the rental company wouldn't reimburse.

The service was mediocre, not very enthusiastic. The vehicle, in my opinion, should be scrapped.

I need to point out that when I picked up the car, it only had one bar of fuel, but when I returned it, the tank was half full. This is obviously unfair, Avis should ensure the car is fully fueled when renting it out.