CAR RENTAL REVIEWS ON NOLEGGIARE IN FLORENCE

The service attitude was great. I was a bit worried before due to many negative reviews online, but the staff was friendly and helpful throughout the process. They assisted me with various issues and even offered some travel advice. Quite nice!

The car model was not as agreed, they charged for a hybrid car but provided a non-hybrid one.

Very convenient

Car return at Milan should have a more prominent sign, went round and round to find the drop off location.. in the end found out the drop off point is located inside a multi storey carpark.. took about almost an hour to look around for it.

I booked an automatic, but after a long process, the contract ended up being for a manual. The contract didn't clearly specify the type of transmission or fuel. The place to finalize the contract and pick up the car is far apart, about a 20-minute walk. The shuttle bus was also very slow.

Poor service attitude, difficult communication, presence of misleading and forced marketing.

Satisfied

This rental company seems to be a local Italian company, and their prices are cheaper compared to other rental companies. The pickup and drop-off locations are near the big companies' locations. However, the car pickup point is not at the store, and you need to take a shuttle bus which takes some time. You don't have to pick up the car with a full tank of gas or return it with one. The car inspection is also quite fast.

I arrived early, and there was only one person in line ahead of me. The wait time was less than 3 minutes. The service staff were very friendly.

The staff were helpful but slow. I am very dissatisfied at the long delay to get my deposit refunded. I have not received it & the documents say it will be betwen 4 - 8 weeks.

Good

Car ended up being a different model than what was advertised, but of a similar type.

booking was easy!

Even though I repeatedly confirmed that I booked an automatic car, I was still given a manual one. After several requests for a change, the staff said they were not familiar with cars, and that both the manual and automatic ones looked the same. Despite taking over a hundred photos and several videos, the same staff member who claimed unfamiliarity with the car quickly found a scratch on the bumper when I returned it, insisting I caused it. Since I didn't have photos from beneath the car, I couldn't provide evidence and had to accept it. I couldn't sleep the whole night out of frustration. Later, I checked Google Maps and found that someone else had the same issue after I picked up the car.