Very nice car Took pictures of the car, certain marks were not mentioned in the agreement Quick service Returning the car,lady mentioned the marks on the car,we told her, they were there from before, also mentioned it to the guy when we picked up, but he hadn't updated

Very good, no fuss when picking up Very efficient

Everything was going well until the drop off where they told me that the trunk cover was missing. The vehicle never had a trunk cover to begin with so now I have to deal with the company because they want to charge me €300 for a missing trunk cover that was never there.

Smooth

I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.

Booking was easy and I've made another booking with you fir another trip. Prompt replies via email dealing with my complaints.

Counter staff where fine. Tried the usual sale of extra insurance which I didnt require. Explained everything I needed to know. Drop off was fine with key box as it was out of hours, however in hindsight I will try and use a 24 hr one in future. Not overly happy about having to top up AdBlue, this should be their expense. Was told I have 1500km but top up showed 600km. After returning home they have tried to claim i damaged one of the alloys on the vehicle. This damage was present when i collected the vehicle, and have video proof, still waiting to hear back from them.

No problems.

Had to wait a long time to be seen at the pick up desk. And when the attendants appeared to be free, I still stood there, without acknowledgement, for at least 5’. Then I was told I needed extra insurance, which turned out to be double the original booking cost. However i was given an upgraded car which as a family we really enjoyed.