The car rental company doesn't have any Lexus vehicles. On two occasions, I didn't get a Lexus as expected, and I didn't see any in the parking lot. If you are renting a Lexus because of more luggage, be cautious. This time, they gave us a basic Mercedes A-class, which worked out since we had fewer people and managed to fit our luggage. However, being a basic model, the interior was all cloth. Unfortunately, it was a rainy day, and cleaning the dirt would be very challenging. We were charged a hefty cleaning fee (179 euros), and the matter is still under dispute. Fortunately, we have the car rental platform's support, and we hope they can help retrieve the unreasonable charges.

Make sure to take pictures of everything, especially the windshield. Even small stone chips will cost you. My rented car was already pretty beat-up, and they charged me for those stone chips. Also, be sure to take a picture of the fuel gauge.

Picked up the car at Milan Central Station. The process was fairly efficient, and they did try to sell me additional insurance. However, since I had already purchased full coverage, the staff didn't push it further. The car pick-up location was about a 5-minute walk from where the paperwork was done, but it was easy to find with the map they provided. I had booked a Toyota Yaris Hybrid and the pick-up went smoothly, but the engine fault warning appeared when I reached Venice. Had to switch the car at Venice Airport to a Ford SUV, and the staff were very apologetic and didn't charge any fees. Later, when we drove to Rome, the car indicated it needed an oil change. As we were two women and didn't know how to handle it, we tried two gas stations but couldn't get any engine oil. So, we drove to the Rome train station hoping the rental office would change the oil but they just gave us another car without any extra charges. Finally, we returned the car in Milan and the staff checked everything, saying it was all okay. We thought the rental experience ended smoothly. However, two days later, we received an email from the company claiming there was damage to the windshield and we were charged 1080 euros. Despite multiple emails, they still charged my credit card. Thankfully, with full insurance, we eventually got reimbursed through the rental platform. In summary, smaller rental companies can be unreliable, as I’ve never faced so many issues with international chains before. And always buy full insurance!

We picked the car at Pisa and staff gave us Florence branch address for drop-off. However once we got there to return the car the staff said drop-off is at different spot. It was underground carpark without obvious sign of the company so it took us 5 mins to circle around until luckily we saw staff with pink t-shirt. should at least put the company logo/ name at the car park entrance. All the staff we met however was very nice and one of them also gave us shuttle service to train station. The car was in good condition and we got complimentary upgrade.

perfect and no wait, refreshingly easy

easy and a great app