They create a tense atmosphere without giving clear instructions and then find opportunities to collect tips. Small dents as tiny as a grain of rice are completely undetectable from a single angle and require multi-angle photos to clarify and prove. The fuel gauge at pickup showed a remaining range of 520 kilometers, and at return it showed 670 kilometers, but I was fined 35 euros because the fuel gauge was slightly different. I strongly advise everyone to refill the tank completely within 3 kilometers before returning the car.
The counter service was a bit slow, but the efficiency at the pickup and drop-off locations was very high, and the staff was extremely enthusiastic and helpful with any issues. They did not push insurance aggressively at pickup, which made the experience very pleasant. They also conducted a joint inspection of the car at pick-up and proactively pointed out any hard-to-notice damages. I will likely choose this company again next time!
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