CAR RENTAL REVIEWS ON THRIFTY AT TORONTO PEARSON AIRPORT, YYZ

Car was not ready on pick up hence I paid for a 3rd day unnecessarily

The vehicle was in very good condition and the staff were really helpful through the process. Definitely recommended.

The price compared to the service is very good. Very convenient platform, definitely will use it again in the future!

Quick and efficient pick up and drop off

Great price. The price protector works great and saved me few bucks :)

We travelled to Toronto Pearson airport with 3 kids and an infant, up on arriving at the pickup location, we were sadly informed that although you can book with a Visa debit, you can't rent with a Visa debit. The gentleman at the counter was very patient and understanding of our frustration and wasn't rude or snippy at all. He got the car and car seat ready for us while our family member made his way down to meet us with a credit card. I will most definately be renting from this Thrifty in the future (without a Visa debit!!!)

Booking with easyrentcars was very clear simple to use. I will be using this in the future to rent a car!

Excellent service and affordable for such a nice vehicle

Excellent service and affordable for such a nice vehicle

When I arrived 30 minutes early to pick up my car, the first staff member told me to come back in 15 minutes. When I returned after 15 minutes, another staff member told me to wait another 15 minutes. This was really frustrating.

予想していたより良い車だったが、タイヤの空気圧が左右で違っており運転には支障はなかったが警告ランプが付いていたのが気になった。 リモコンキーが日本の仕様と違っており後ろのドアやトランクのキーを解除する方法が分からず苦労した。鍵の受け渡しの時その辺を説明をしてくれると助かったのだが。 また、返却した際、隣の駐車場に間違って返却してしまいカウンタースタッフに応援を頼んだが、頑なに断られ自分で運転して来いと2度も言われ悲しかった。駐車場からうまく出せなかったのでお願いしたのだが頑なに断られた。無理に駐車場に入らなければ対面の道路付近に戻すこともできたので、そうすれば良かったと後悔した。 カウンタースタッフではない人(多分駐車場の係員)が親切に助けてくれたので何とか元の場所に戻すことができ、また飛行機にも間に合った。彼が助けてくれなければ予約していた飛行機に乗れず日本にうまく帰れなかった。今思い返しただけでも冷や汗が出る。カウンタースタッフの対応には頭に来たが、係員のおじさんはとても親切だったので救われた。この方には心よりお礼を言いたい。

質問にはメールで比較的早く答えてくれたので、安心できた。ピアソン国際空港は広いのでカウンターが何階にあるのかを示してほしかった。

Dirty car inside and out

Please have the cars cleaned inside. Seats had stains and dirt on them along with trash inside the storage

Terminal 1 car rental is closed in Pearson but no signage mentioned that. Would be helpful to update those signs.

This was the first stop of the trip, everything went smoothly. However, the rental on the 28th was very unpleasant! The agent couldn't understand my Chinese driver's license and insisted that the Valid Period: 2022.3 to indefinite meant it had expired. They refused to rent the car to me, almost causing me to sleep in the airport.

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

everything was just as predicted. The price drop worked - I saved about $13! The only thing that was different from the site is that I was told that I MUST obtain an international license. they never asked for it at all, I needn't have gone to the trouble of obtaining one.

The car was in good condition. The employees were kind and happy to serve us. Everything went smoothly.

Good as usual.

Very recommended. Easy check in n check out. Excellent car condition. Excellent staff.

The staff has a great attitude.

Thrifty is slightly farther but the service was great, the lady at the counter was clear about everything to our questions, while she noticed we have insurance covered, she didn't up-sell anything unecessary, also she upgraded our Toyota Yaris to a Nissa Rouge SUV, the whole process was just about 10 minutes.

The price is clear with what features/insurances are included, everything is well explained. Price is slightly cheaper compared to other booking websites, recommended.

Steering is kind of shaky

The car had 78000 km on the clock. There was a clear noise from the front when turned. I suspect the steering rack is worn. I would have expected a rental car not to have such issues. The counter staf were not aware of Platinum cover I had and tried to sell me additional cover.

I arrived 15mins earlier to pick up the car but instead ask me to wait for my booking time!

Car was brand new and larger than expected

Team was incredibly helpful and understanding of my concerns