CAR RENTAL REVIEWS ON THRIFTY AT SEATTLE AIRPORT, SEA

Cheap price with good service. Seattle airport allows 24-hour returns. We returned the car one night early.

The shuttle service is excellent, available 24/7 with very short intervals between shuttles. It stops at three locations at Seattle Airport: the main hall, departure lounge, and the rental car building. We arrived late at night and the bus driver was very helpful, reminding us that if the main hall was empty, we could go to the parking lot where there is a duty room. We had pre-booked a Nissan from Thrifty, but when we provided our reservation number, the agent initially told us the car was unavailable and offered a similar model. She then took us to the compact car lot, which only had three cars, each seating just two people. After repeatedly checking our reservation, we finally saw the Nissan in the garage. We showed her our booking again, and she eventually registered that car for us. Then she aggressively tried to sell us insurance. Thanks to prior advice from friends, we declined, but she insisted that driving without this insurance was illegal in Washington state (showing us related news). We explained that QEEQ had already purchased three types of insurance for us, including basic coverage. After verifying, she claimed we only had collision insurance and needed to buy 'protect me' coverage. After much back and forth, we purchased the insurance, which cost nearly half of the rental fee. Upon returning home, we contacted customer service, who initially were uncertain of the situation. After checking, they clarified that we had been sold enhanced liability insurance and that QEEQ's so-called basic insurance was just a minimal coverage required for vehicle registration without a policy number. We felt deceived and quite unhappy.

I bought full insurance through Zuzuche, but it was not shown in the rental company's system, so I had to purchase road assistance insurance.

Beware of this shady company! The staff charged me for expensive insurance without informing me and tricked me into signing for it, which ended up being more expensive than the rental cost itself.

We booked a Dodge-type vehicle but got a Hyundai MPV instead. The car was equally spacious, accommodating 4 people and 5 suitcases. When we found out the trunk couldn't fit all the luggage, we folded down the third row, which created plenty of space. During the trip, there was a small incident where we missed booking an extra room for one night. We realized the trunk area was large enough for one person to sleep. Listening to the rain and train at night, I had a particularly good sleep. The car was new, only driven for 4000 miles, just past the break-in period, with strong power. No issues arose during the trip.

Great service. Due to an issue with the driver's credit card, we needed to change the driver temporarily. The staff at the location were very patient in handling this for us, although adding an additional driver incurred a fee. Overall, it was a smooth and pleasant experience.

The Thrifty location in Seattle requires a shuttle bus ride. Since it was off-peak, the wait time wasn't long. However, due to the staff not recognizing the insurance contract provided by the rental company, there were additional expenses beyond what was originally expected.

The car we booked was not the one we ended up with; the management was very casual. Additionally, the deposit refund was very slow.

Excellent, very attentive service with a dedicated shuttle bus for pick-up