CAR RENTAL REVIEWS ON THRIFTY IN NEW YORK

The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.

They gave me a smaller car than what it was reserved. They said the car I was getting was bigger than what I reserved. I reserved a Jeep Cherokee or similar and was given a Jeep Compass. My trip was so uncomfortable because of this

Repeatedly told me I didn't need to buy fuel but still charged me; they forced me to buy a full tank

The staff's attitude was extremely poor during car rental. They didn't have the model we initially reserved and didn't explain why, just provided a so-called equivalent model. When we tried to discuss changing the model with the staff, they were very rude and even made discriminatory remarks.

Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.

Quite average

friendly customer service and ease getting our car in and out of garage.

Great car and customer service. Easy pick up and drop off.

Extremely satisfied, very polite staff!

This isn't the first time I've used this rental company, and I've always been quite satisfied. The cars are relatively new, and the paperwork process is quick. However, this time picking up the car at LGA airport, the African American female service agent took a lot of time and couldn't get it done. She kept asking about the driver's license address. Eventually, a manager came out and resolved everything in ten seconds. Returning the car at JFK airport was very efficient, took less than a minute.

Fast service

Very good

Had to wait for a while as there were two groups ahead.

The staff was impatient and unclear, making the car difficult to locate.

The customer service was average when picking up the car, but it was good when returning it. However, there was only one person managing the store at night.

Simple and fast

The car speed was very quick. Upon arrival, you just hand over the keys to the staff. The explanation of insurance and toll passes took a bit of time, but there was no hard sell. Overall, the process was quick and the staff were courteous.

Very unfriendly service, all staff have a bad attitude, and they just keep asking for extra charges to make more money. They wouldn't give the car if you arrive before the scheduled time, and they charge an extra $60 for returning the car not even 30 minutes late, which is more than a day's rental. The worst part is the terrible attitude, especially from the Black staff who could be very rude. The worst car rental experience ever. Never rent from this company again, never rent from this company again, never rent from this company again.