CAR RENTAL REVIEWS ON THRIFTY IN SYDNEY

Very professional, the car was in good condition, highly recommended!

Car pickup was fine

Everything was great; they were very efficient and did their best to meet my requirements.

Everything was good!

The car rental point in Sydney is right in the airport hall, very easy to find. The return point in Brisbane is also easy to locate, just make sure to fill up the tank on the way in. Otherwise, it's far once you exit since it's a one-way road and you have to go a long way around.

The store is right outside the airport, very easy to find and convenient. The customer service is professional and efficient. They upgraded me to an SUV for free. The car was very new, and returning it at Melbourne Airport was also easy. Great value for money. Highly recommended. I will use them again next time.

The service was excellent both during pickup and return of the car. The car we received was newer than expected and in great condition. Our 9-day trip from Sydney to the Great Ocean Road and back was perfect! We will definitely rent from Thrifty again.

Easy pick-up and drop-off, good car condition

Very happy! Service was excellent, and picking up and returning the car was easy. Last year in the USA, the rental car company forced me to rent a GPS and downgraded my car to push their insurance, making me wait from 11 PM to 4 AM. In Australia, this rental company provided great service, upgraded my car when my booked model wasn't available, and didn't pressure me to buy insurance. I will definitely rent from this company for future international trips and recommend my driving friends to do the same.

The Thrifty counter staff initially tried to charge me the rental fee. I emphasized that I had already prepaid through ZUZUCHE. After checking the rental slip for a while, they finally didn't charge me again. When returning the car, there were no staff available. After parking, I handed the key to the counter in the arrivals hall. Later, they charged my card 36 AUD for an unknown reason. Since the amount is small, I didn't bother to investigate.

I picked up the car in Sydney. The rental office was inside the airport, and it was very convenient to find right after getting off the plane. The process was quick, and the service was excellent.

The staff's attitude was indifferent, and they looked at customers with a sideways glance, clearly showing discrimination against Chinese people. They charged a $300 deposit when I paid with a card, but only returned $200 when I came back. Additionally, there was an unexplained $20 charge, which the bank confirmed was deducted by the rental company.

Generally satisfied. Strongly request Thrifty to clean the vehicle before renting it out!

The staff at downtown Sydney and Melbourne airport were friendly and helpful. The car rental procedure was quick and efficient, and the car was in good condition.

The rental car was in excellent condition, and the staff were patient and friendly during both pickup and return. The only misunderstanding was that no one was present to inspect the car when returning it, leading to a charge of AUD 15.66 for not refueling. After providing photos of the fuel receipt, fuel gauge at drop-off, hotel receipts, and routes traveled, they agreed to a full refund. Overall, the company is very professional and offers excellent service. Will continue to support them!

Fast and convenient

Generally satisfied

Like: Great service , very friendly staff.