The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!
About QEEQ:10.0/10
While price drop magic did not eventuate. I did continue to shop around and there were no better prices available. No issue with use of the platform and would not hesitate in using QEEQ again.
“Cheap rental but needs to work on customer service”
About ACE Rental Cars:7.0/10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
The counter staff at Mascot were friendly and very helpful.
The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
About QEEQ:10.0/10
Very simple booking platform, that made it easy to.get the best value.
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
About QEEQ:10.0/10
Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.
I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.
Brilliant staff on pick up, no upselling.
When we returned the car, the car was checked and we was told everything was ok.
We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car.
No 1 how would someone in the office know anything with out leaving the office?
No 2 We don't smoke nor have we ever smoked.
No 3 when I challenged the guy he said it must of been the people who had rented the car before us!.
No 4 As non smokers we would have noticed
No 5 Is it a scam? Mmmm
About QEEQ:10.0/10
Great company, easy to use app and website.
Great helpful staff.
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