CAR RENTAL REVIEWS ON THRIFTY IN SALT LAKE CITY

The staff started working a few minutes late at around seven in the morning, but there was no queue because it was early. The online booking was for a 'mid-size sedan' Chrysler 200, but we were given a 'compact sedan' Hyundai Sonata, which is a downgrade! Also, although we had already purchased full insurance and additional insurance online, the store kept trying to sell us more insurance. Even after showing them our order, they kept pushing insurance and wouldn't process the car pick-up.

Very dissatisfied, long wait times, and they tried to upsell insurance. When I refused, they mentioned state laws to scare me. The originally $400 rental ended up costing $520 per day. Terrible company.

Excellent

When picking up the car, the rental company messed up the order number, causing a 2-hour delay in my trip.

I purposely rented a large car, but they gave me a different one, claiming it was the same class, which couldn't fit my luggage.

No waiting in line

Easy pickup and drop-off, fast service.

The female staff at the rental company counter had a poor attitude. My English is just average; I could understand some things she said, but not everything. I needed her to explain several times. Maybe she thought I didn't understand anything. She initially told me that my insurance was incomplete and didn't cover roadside assistance and third-party accidents, suggesting I add insurance. I remembered that at least roadside assistance was included when I booked, and the invoice I checked before departure didn't mention it. Later, a phone representative assured me that I had full coverage, so I wasn't worried since I had also bought travel insurance before departure. Perhaps it wasn't displayed on the invoice, or maybe she was trying to help me, but then she privately told her colleague that this Chinese person didn't know anything. Her colleague said there were bigger cars available, but she insisted on giving us the small car we had booked. Her attitude was very unpleasant. It took a long time to get the car, and I don't want to rent from this company again.

The staff persistently tried to upsell without asking.

Very convenient, the service was not very enthusiastic but it was thoughtful and satisfactory.

I left my jacket in the car and realized it after airport security. I quickly returned to the rental place and the staff were very welcoming and efficiently retrieved my jacket. Great service.

Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".

The queue was very long, waited for a long time with no assistance.

Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills.
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.

Waited in line for an hour. And it was at Dollar.

Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.

Great value for money

My experience with Thrifty reps were fine. The vehicle was nice and new.

Like: location is perfect....makes for easy return and super easy access to airport terminals. Thank You!
Dislike: Cost, not sure cuz if I reserved so late or just costs for the best location.