FLIZZR CAR RENTAL REVIEWS

The car had many issues and the fuel tank was not completely full.

There was no dedicated counter, no staff. We were pointed to Sixt car rental, and Sixt's service attitude was terrible.

I prepaid over 1000, but the rental company charged an additional 1700. Phone customer service agreed but there was no recording, so there was nowhere to argue when the rental company charged the money. Even if there was a recording, complaining abroad is difficult. Initially, Zuzuche customer service did not handle it, but later they started to, which is commendable. However, there is still no resolution.

The waiting time was acceptable, but the staff, taking advantage of the language barrier, gave us an old and problematic vehicle.

Like: Everything ran like clockwork
Dislike: Name of rental company Fizzer not shown on Sixty desk took a while to work out the were the same

Like: Everything

The order stated a full tank on return, but they charged 60 euros at pickup for a mandatory fuel purchase. Even though the rental contract mentioned a precharge, the staff clearly said it would not be refunded, so I didn't dare to return the car with a full tank.

We were stopped by the police for a routine stop. They found that the insurance sticker in the car was out of date. They were not best pleased, neither was I.

Like: This company use older cars and price accordingly. We might not have had the smartest car in Iceland but we felt we had a good deal.
Dislike: The car was over 3 years old and had so many scratches, dents etc it was difficult to check them all. FLIZZR are part of SIXT. Although in Iceland there is a sign over the door we did not realise we were to use SIXT for the check in. This caused confusion. Check out took longer than other car hire firms.

The rental office was extremely shabby, dirty, and unprofessional. There were only three to five old cars parked in front. The staff had a very poor attitude. They were impatient and didn't provide the reserved car. Instead of apologizing, they mocked Chinese people, which led to bouts of laughter.