CAR RENTAL REVIEWS ON THAI RENT A CAR AT BANGKOK SUVARNABHUMI AIRPORT, BKK

They are changing Xpander to Toyota Veloz. So it’s brand new at the moment.

1. The car was not clean when I received it. There was ash under the seat and a suspicious liquid in a mineral water bottle. 2. They found an excuse not to refund the deposit. No one smoked during the trip, but they showed a photo claiming someone did and refused to refund the deposit. 3. After forcibly withholding the deposit, there was no feedback at all. I only found out 3 months later when I inquired myself.

The drop off point very hard to find it, we spend almost 20mins to get to the location. Staff told us will waiting for us but we still have to wait them and we very rush to check in flight, feel very tension.

Satisfactory

The staff's attitude was great, the car rental procedures were straightforward, and the vehicles were new, clean, and tidy inside and out. The car we rented had a spacious area for luggage in the back, making it very suitable for a family trip. Overall, the car rental experience was excellent!

Good service

Though smoking is wrong, I still washed the car before returning it. They pointed out a little bit of ash and just reminded me to be careful about smoking. It seems like the rental company is looking to profit from this.

The staff's service attitude was excellent, and the car rental experience was very pleasant.

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

No hidden tricks throughout the process

Very satisfied

Pick-up and drop-off were quick and smooth with helpful staff. The condition of the car was not top notch, but good enough for our purpose.

Smooth process. Great car.

The rental car process was smooth and efficiently carried out and there’s not much of hassle and trouble

Work perfectly for me

Friendly staff

貸与された車の引掻き傷が非常に多かった。あまりにもひどいので、コンパウンドを購入して傷を消した。

毎回利用しています。アプリの改善点はありません。

Good

I booked a Mitsubishi, but the rental company gave me a brand new seven-seater Toyota Corolla. I was satisfied but I wanted an MPV. The company's staff refused to help me find another car.

Very satisfied

満足しています。返却場所への道順がとても緊張します。

非常に検索や予約の使い方が簡単で良いです。