CAR RENTAL REVIEWS ON BUDGET IN NEW YORK

Fast service without pushing for extra insurance.

Arrived a little after 4 AM, the gentleman at the counter was very nice.

Extremely slow service, the whole process took about an hour (half an hour waiting in line, half an hour to process, and there was only one couple ahead of me).

Their system was down, but they were reluctant to issue the paperwork manually, so I ended up waiting for an hour.

Like: No Upselling, very friendly, fast transaction

Taking a shuttle bus to get the car is a bit inconvenient, and the waiting time is very long.

It would be better if there were machines.

There were many people both when picking up and returning the car, but there were only two counters. The wait was very long.

They overcharged me for fuel. I returned the car with a full tank, and they said it was fine at the time. Later, they charged my credit card for fuel.

Extremely slow, long queues with fewer and fewer staff. Spent an hour waiting in line. Very bad experience

The vehicle inspection needs improvement. The car I received had a flat tire and it couldn't be fixed on the spot. I had to talk to the service desk to get a replacement, which took quite some time.

Normal speed

Great service attitude

The queue was extremely long, waited for 45 minutes. The Europeans ahead were having trouble with the language, and they took forever deciding over a $6 insurance fee.

Waiting time 30 minutes

This was the worst car rental service I've ever encountered. On the day of my reservation, I arrived at the rental office and waited for half an hour, only to be told that the car I reserved was not available. I had booked a 7-seater Chevrolet Tahmo, which is a full-size SUV. Instead, they prepared a small SUV for me. When I asked for a reason, they claimed the Tahoe couldn't fit 7 people, so they switched it. They even suggested me to pay extra for a 12-seater van. After two hours of back and forth with customer service and the store staff, they finally admitted they had downgraded my reservation. They offered to compensate by upgrading me to a 12-seater van for free. Due to its large size, the van caused many issues during the trip. High fuel consumption, high toll fees, and many places restricted its entry. The worst part was finding a parking spot in Washington. Couldn't enter garages lower than 7 feet. Took 2 hours to find a parking slot and spent around 500 RMB for parking in 4 days. Speaking of the New York store staff, they were initially evasive and irresponsible with an arrogant attitude. When I contacted customer service, the staff refused to communicate with them. There were no instructions when they finally gave me the car. Overall, a very unprofessional experience.

Satisfied with the response

Arriving at JFK Airport in New York around 3 AM, there weren't too many people renting cars, about six or seven. I waited in line for about half an hour, completed the formalities by around 4 AM, and then had to wait more than twenty minutes to get the car, wasting my precious two hours.

Long waiting time in line. I didn't need the insurance but was still charged extra. Very unscrupulous. Next time I'll be more careful before signing.

Haven't received the prepaid deposit yet, not sure if the refund process is fast. The staff tried to sell insurance but we declined. Later, they charged another unknown deposit. When asked, they said it was a prepayment. Still unclear about the situation. Will wait for the refund to be processed.