CAR RENTAL REVIEWS ON BUDGET IN NEW YORK

We ended up with a much bigger car which was fine with us.

I arrived at the store past the reservation time, only to be told there were no cars available and I would have to wait. The duration of the wait was unknown. After a while, they said there was an SUV available for an additional charge. I declined and waited about an hour before they claimed a car was available, a Honda Accent. The car had just been returned and was not washed. It was cold in New York, so they couldn’t wash the car. I was not familiar with the Accent and it sounded odd. I asked the staff about the car size, and they responded 'Full size'. After repeated confirmation, we started the paperwork. The staff secretly added extra items and then asked me to sign. I questioned the amount, and he claimed it matched the order. I had to show him the order for him to remove the extra items. When I finally got the car, it was a Hyundai Accent, not a Honda, which was small and extremely dirty. I couldn't see out of the car and it was undrivable. After arguing with them, they finally gave me a car of the same class as per the order, but it was still dirty and the wiper blades were ineffective, so I had to make do.

The wait was HORRIBLE. We were lined up outside. We waited about 2 hours. I will NEVER recommend this location! That said, the staff was pleasant and the car was great.

You have a spelling mistake in your questions here in this text box -- "betther." It was confusing that my reservation said the address but not that it was through Budget. I was super nervous that it wouldn't work.

We called to change the drop-off city midway, the customer service was very efficient and the service was excellent.

Car was grand

Will use again

Why until now I didn’t get the final invoice amount?

The wait at the Budget line at JFK was HORRENDOUSLY long. I arrived only ti find the longest queue was for Budget. I stood in line from 10.30am until 12.30 noon before i was able to get to the counter. The lady who served me mumbled away for most of the time and would walk away from the counter from time to time. It was a shoddy experience. IT WAS THE FIRST TIME I HAD EXPERIENCED SOMETHING LIKE THIS.

The process of picking up and returning the car was smooth.

Issues with pick up we waited a long time to get the car in line then was embarrassed because they wanted two credit cards which I did not travel with two and additional money which I was NOT expecting!!! Ultimately charged much more than quoted upfront despite following rules returning vehicle is new condition with a full tank of gas!

Booked easy but needed the detailed about bringing two credit cards.

Was so much disappointed budget did not offer the car I rented, neither similar. Was much smaller size not enough for the baggage. Waiting time was so long . Staff was not very helpful

Booking process was so easy Excellent

The staff at Budget persistently tried to persuade me to upgrade to an SUV for an additional $50 per day. After some insistence, they offered a cheaper upgrade for an extra $15 per day. I'm not sure if it was due to the reserved model being unavailable, forcing an upgrade. Being inexperienced, I took the upgrade, but later realized there wasn't much difference—it was still a hatchback. This was my first time renting from Budget, and I wasn't very satisfied.

Amazing customer service amazing location no long waiting lines guys are amazing. My car was absolutely immaculate fantastic condition loved it

Car was practically new and drove like dream. Very spacious and kids loved it too. So was very happy. However price was a bit higher than I anticipated. Booking price got increased by $100 at least.

Booked car seats for kids and a baby but when I got to pick the car up there was only one car seat coming up this additional cost at collection.

You have to take in account that people who rent a car, don't know necessarily all types of cars, so the person who gives you the key to the car has to ask if you know the specifics of the car to rent. Finally a colleague came to help. When I brought back the car, everyone was helpful and nice. Thank them please.

Spent 17 days in the USA, and this car rental company's vehicles (all Dodge 7-seat MPVs) had the worst conditions, mainly in terms of appearance and performance. I pointed out the exterior issues to the security at the exit when picking up the car, but later found that the headlights, wipers, and air conditioning all had problems. Driving in heavy rain was tough, as the wipers were noisy, the front defroster was ineffective, and there was no automatic air conditioning, so I had to adjust it manually. The fog lights didn't turn on automatically or with the wipers (unlike previous cars). The low beam headlights were almost useless in heavy rain and rural areas, making it nearly impossible to see the road, forcing me to use high beams constantly. I was worried about getting stopped by the police, especially since New Jersey does not allow unlicensed driving.

The car from inside was not clean

Very satisfied

Overall responsible, but strictly business and not going the extra mile.

The car provided at the store did not match the one reserved and paid for online. They informed us of no available cars and asked us to go to the airport to switch. Only after three requests did they call the airport for assistance. The staff at both the airport and the replacement location were just average in terms of attitude.

Car was good, and pick up and drop off smooth. Would have liked more explanation of the toll system on US and how it worked. No map in car or available to buy

Easy to use,price protection worked.