BUDGET CAR RENTAL REVIEWS IN PORTUGAL

Got a Volkswagen of the same class, 30,000 kilometers, car condition was good, could connect to CarPlay, trunk just fit two 28-inch suitcases.

Good service.

Easy booking

The process for picking up and returning the car was clear and quick, with no issues.

the car was brand new

i had to claim insurance and the staff from easyrentcars were quite helpful. i have been reimbursed the claim.

We reserved a Via Verde transponder device in advance, but were told it was out of stock upon arrival. This made navigating the complex Portuguese highways very inconvenient and resulted in excess toll charges. The original car model we booked was unavailable, and the replacement car broke down. After the vehicle was towed, we were overcharged for fuel. We had to travel to the airport to get another car, incurring additional expenses. Although we initially booked the car for three days, we only used it for one and a half days. At the very least, we should have been refunded for one day's rental. They also charged us extra fees due to supposed changes in daily rates for early returns. Despite having full insurance, we had to handle everything ourselves, and the reimbursement process was frustratingly complex. It was a very unpleasant and nerve-racking experience.

The car had several bits of damage from previous users but was ok overall However it was not ready when we arrived to pick it up and despite getting there for 10:15 we didn’t get the car until 11:50

Good service online and a good price

Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!

Price drop protector was terrific as I saved a little within a couple of days of booking.

The airport pickup desk was crazy busy, but i'd read that online before i travelled.

Pretty easy booking.

Excellent value and easy to use website. App wouldn't download on any platform and therefore unable to use digital documentation, but probably just a glitch. Overall, very satisfied.

Budget is great for all care hire needs, the branch in Coimbra Stadium does struggle a little when it is busy as they only have one computer in use, but it is only a minor issue for us. I received a great upgrade and just had to wait a little bit extra as the previous client left an empty petrol tank, but that’s all. I keep renting here as the people are great and the price is unbeatable.

The customer service attitude was mediocre.

Madeira airport is not very large, and the car rental company is located within the airport. The procedures were quick and there were no issues. Madeira's roads are mostly mountainous, especially in the old town, where many roads have steep gradients of over 30 degrees. If you're not an experienced driver, I really don't recommend driving in Madeira, as the roads can feel like a roller coaster and most people will find them challenging.

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

All went smoothly

Waited just over 2 hours. Unacceptable.

Booking process was very quick & easy.

Efficient. Tried selling me extra insurance even though I already had full insurance. I politely declined and they were happy with it

The check at pickup to reconcile the faults in the car beforehand were not done at all. Also the document I signed at the drop off was not sent to my email

Terrible experience. They added insurance and roadside assistance without any reason. When you sign the contract, read it carefully! Many parts are written in abbreviations, which they just add without clear explanation. Really bad experience.

good service and enough staff to help, however the day we got there was very busy and toke about 1.5 hours to get car.

very easy booking and quick, too bad the price never dropped after my booking but very happy with service.

Average

La voiture était cabossée sur le flanc arrière droit et rayée de partout... L interieur n était pas tres propre. L attente au guichet beaucoup trop longue il faudrait un guichet pour les clients qui ont déjà une réservation.