“Bad experience, vastly overcharged. Will not book through easyrent again”
About Budget:7.3/10
The wait for pick up was very long with no waiting area. The agent who served me did not clearly explain the rental agreement and I was wrongly charged 350 euros more that what I was expecting as additional extras were added without explanation. Agent at the drop off was sympathetic to my circumstances, but unable to help.
Like: Friendly efficient service. Vehicle very nice, very new. Very happy with it Dislike: Only drawback - I enrolled as primary driver. I gave my wife’s licence as a backup in case of emergency (I was unable to drive due to medical emergency etc). I was not told that there would be a charge for secondary driver, but when I returned the car there was an additional charge which they would not remove. I would not have included my wife as a potential driver if I had known there would be an additional charge.
Regardless of this it was good value and staff was friendly, efficient, and courteous.
Budget is a budget company, understaffed, cars which are generally not clean (seats, floors and windows are hardly given attention) and upon return the office was closed resulting in dropping off the car key at the dry cleaners. Safe to say that I had to follow up regarding the hold and money I paid for the fuel using my credit card.
Like: Pick-up clerk young woman was very good at budget Lisbon Airport, but from the price I pay for the reservation upfront on the web site it actually doubled when I finallysed at the airport, maybe give ALL cost on reservation site especially insurance. Dislike: When I drop the car at Lisbon airport for Budget, nobody was there to give me direction until I was there and because I didn t park the car exactly as the expect they yelled at me, this NOT acceptable. I was willing to move the car in the right spot tonhelp them but not under those conditions. SORRY
annonce tout compris pour 120e lors de la réservation en ligne avec taxe comprise etc et prélèvement de 100e supplémentaires une semaine après la restitution avec explications évasives,
aimabilite de la personne a la prise du véhicule a améliorer
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Veronica Defoe
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View more >Hedy Michelson
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View more >J.Gordon
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View more >Dislike: Only drawback - I enrolled as primary driver. I gave my wife’s licence as a backup in case of emergency (I was unable to drive due to medical emergency etc). I was not told that there would be a charge for secondary driver, but when I returned the car there was an additional charge which they would not remove. I would not have included my wife as a potential driver if I had known there would be an additional charge. Regardless of this it was good value and staff was friendly, efficient, and courteous.
J.DUGAS
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View more >Hayden Johnson
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View more >Kenneth
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View more >V.Desrochers
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View more >Dislike: When I drop the car at Lisbon airport for Budget, nobody was there to give me direction until I was there and because I didn t park the car exactly as the expect they yelled at me, this NOT acceptable. I was willing to move the car in the right spot tonhelp them but not under those conditions. SORRY
M.Francois
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