El coche era lo que esperaba, lo que sin duda no me esperaba fue el trato recibido, ya había visto que a la clienta anterior no la trataron muy amablemente, pero sin duda no me esperaba que nos tratasen tan mal, 2 de los 3 trabajadores son persona súper desagradables, hubo un malentendido en la comunicación en inglés, y el que nos atendió empezó a gritarnos y diciéndonos que queríamos estafarlo y que le estábamos mintiendo, cuando ya me habían quitado ya los 880€ de la cuenta para el depósito. Había hecho la reserva por Internet con la tarjeta de crédito y al llegar a la recogida solo llevaba la tarjeta de crédito en el móvil, por lo que pagué el deposito con la de débito porque su datafono no tiene contactless y como no era la misma el tío empezó a decirnos que si nos pensábamos que era una broma y que ahora no iba a poder devolvernos la fianza porque no es la misma tarjeta , después de un intercambio de palabras y diciéndole que no pasaba nada, llamábamos a la policía para solucionar el malentendido al final nos dieron el coche y nos fuimos, al devolver el coche efectivamente no hubo ningún problema para la devolución de la fianza. Sin duda no recomiendo el alquiler de drive on holidays de ponta delgada
About QEEQ:10.0/10
Todo muy bien, no me llegaba el correo de confirmación por lo que contacté con atención al cliente y me solucionaron con rapidez.
The cost of the hire car was 125% greater than the booked amount agreed with full insurance.
This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked.
This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.
It's been a long time since I returned the car, and I still haven't received an explanation from customer service about the 66 euros charge! Additionally, the large deposit has yet to be refunded, seriously impacting my subsequent expenditures. Poor service.
Attention ! Assurance supplémentaire à prévoir sur place, lisez bien les conditions de ventes. Personnellement je me suis faite avoir comme de nombreux touristes, j'ai relu les conditions de ventes après coup, je n'ai toujours rien compris.
“I have every confidence in EasyRentcars but you need to tame the upstream providers somehow.”
About Drive On Holidays:9.3/10
Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.
The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.
Waited over two hours for the car. The car was in poor condition with an engine noise and under-inflated tires. Almost the entire car had scratches and dents. They tried to charge me a fine for a missing air pump during the return. They refuse to address any issues until you're almost out of time for your flight.
I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line.
However the personnel is quite efficient.
Car wasn’t ready, even though I ordered it for an hour before my I travel, it wasn’t cleaned, so had to wait, the car had marks everywhere. The worst experience I’ve ever had hiring a car
Pick up time was not as fast as it could have been with a line of people waiting for checkout staff. Drop off was super fast and all staff were polite and helpful.
I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.
We needed to alter our booking with the company as our flight was delayed. This was no problem at all and the staff were very friendly and helpful. Would use them again.
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m.alvarado phang
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