Like: Car was great - lots of cool features in a little car Dislike: Asked for pickup at noon but when i got to the office slightly after 12, i found the office closed until 1:30. Please put the location office hours on the confirmation.
There was only one computer working when we got to the office at 1:30 so it ended up taking over 45 minutes to complete paperwork.
“Geneva ~ French town Yvoire ~ Evian ~ Interlaken ~ Lucerne ~ Liechtenstein ~ Munich ~ Zurich”
About Budget:10.0/10
I've rented from BUDGET multiple times. Their attentive service and detailed explanations are very satisfactory. The cars are in excellent condition, and the process of picking up and returning the car is very convenient, as it's just a short walk from the airport. It was a pleasant surprise for us.
Even though we already had full insurance from back home and had a local Chinese speaker who knew some French with us, the front desk still scammed us into buying the car rental company’s full insurance. Very unpleasant experience!
Car was not in stock so had to get another one. Took a long time to sort out. Hire charges were complicated and confusing. Voucher only covered some of it and I had surplus to pay locally. It all took a long time so I couldn’t be bothered to argue with them.
Like: The car rental service provided was efficient and quick. The car was excellent in that it was relatively new with low mileage, had a good specification and was clean and tidy.
“This car rental experience was terrible! First, the Budget branch in Lugano is a complete scam. They”
About Budget:2.0/10
A bunch of scammers and rogues. The car we reserved wasn't available, so they downgraded us but didn't reduce the price. They charged random fees and completely denied the printed order from the rental company! Whatever price they say is final; if you don't agree, no car for you! Everyone has their travel plans, who has the energy to argue with them?! I've never seen such a terrible branch.
We were upgraded to a seat Leon estate at the desk. The staff member dealing with me was very helpful and pleasant. Easy to collect and drop of the car from the Swiss side. Came with winter tyres as standard.
Like: Simply everything: good value for money; staff very polite and extremely helpful; excellent fleet; simplicity and efficiency!!! Dislike: Don’t have anything to point out.
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Luis
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View more >Dislike: Asked for pickup at noon but when i got to the office slightly after 12, i found the office closed until 1:30. Please put the location office hours on the confirmation. There was only one computer working when we got to the office at 1:30 so it ended up taking over 45 minutes to complete paperwork.
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View more >Dislike: Don’t have anything to point out.
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