CAR RENTAL REVIEWS ON EUROPCAR AT MUNICH AIRPORT, MUC

Randomly adding fees, outrageous.

Unjustified charges, no agreement signed and no explanation was given, yet they deducted my credit limit.

No upselling, quick and simple process.

Very good

Very convenient and great!

There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.

The service was excellent

Not bad, the car is very new.

Europcar, service was okay. No major issues, but QEEQ was disappointing, no words to describe.

There weren't many people.

Not many people in line

Poor service attitude. Some charges were not explained in advance. At Munich airport, we rented a Land Rover Discovery 4 but got an Audi Q3 instead. They claimed it was a free upgrade, and there were no other cars available. Abroad, we couldn't do much about it and had to endure. Complaining afterward was useless.

Poor service, charged in the wrong currency.

The staff were very patient

Had to wait in line for an hour and a half to complete the process.

Good

Excellent

The airport location is easy to find, but the city navigation for the drop-off location is a bit confusing. However, I eventually found it.

After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.

Excellent service