CAR RENTAL REVIEWS ON EUROPCAR AT MUNICH AIRPORT, MUC

Pickup and return were very convenient, and the car was very new. I booked a Touran and got a diesel Kia instead. It was great to drive, much better than cars in my home country, with excellent power.

Pickup at Munich Airport: After a ten-hour flight, we arrived at the counter around 11 PM. There were two staff members: a friendly English-speaking lady and a nonchalant German-speaking man. We rented three cars in total. By the time we finished the paperwork and got to the parking lot, it was around midnight. One car's warning light (triangle exclamation mark) came on as soon as we left the parking lot. We returned to the counter, but Europcar had already closed. Luckily, a returning staff member helped us. A series of steps followed: from the counter to the parking lot, determining low oil was the issue, adding oil, but it was still too low. As exchanging the car required logging into the system, and other cars were not yet registered, the staff suggested we go to a gas station to add oil or return the next day if there were issues. We insisted on having the staff accompany us, which proved wise. At the gas station, we couldn't find the specific oil the car needed, despite a full cabinet of oils. We returned to the parking lot and then back to the counter to redo the paperwork for a new car. This whole process delayed us by two hours, and a child got slightly injured bumping into a post during the wait. Experience: Europ's cars are cheap but in average condition. Given our route and need for an automatic transmission, it was the only choice. Another car's warning light came on frequently, indicating low oil. Consider the counter hours and leave extra time. If there's no one at night, it's really helpless—the airport rental counters are empty midnight. Don't believe staff if they say, 'Just observe and deal with it later.' Insist on resolving issues immediately, or it will be more troublesome if problems arise on the road.

The green sign is easy to find.

The young man at the airport branch was very nice and patient. My English is poor, but he used Google Translate to help me understand him. Since I had already purchased full insurance from the company, there was no push to buy additional insurance. It was a good experience.

Not very happy. We originally booked a Golf, but it wasn't available when we picked up the car. They suggested we take an Audi A3 and handed us 3-4 Audi keys, checking each one and saying the car was parked in a spot it couldn't get out of. Finally, they gave me a key with an S badge. The car didn't drive well. Only later did I realize it was a SEAT LEON.

Picked up the car at Munich Airport; the service was terrible, with staff having poker faces as if we owed them money. Very inefficient. I booked a Touran, but they gave me a Kia, which was quite disappointing. The only consolation was that it was a new high-spec car with just over a thousand kilometers on it.

The store is right at Munich Airport T2 counter. It's easy to find following the signage after you get off the plane. The shop is right next to SIXT. The green logo is very eye-catching.

The process was quick and straightforward, the car was new and easy to drive.

Excellent

The airport location is well-marked. When handling the paperwork, you'll receive a parking card with the parking spot number. Follow the number to find the car in the lot. To exit, just insert the card into the ticket machine.

The service was enthusiastic and the car was in good condition.

Good service with smooth procedures.

Europcar is consistently great as always.

I changed the return location at the last minute, and they helped me find the cheapest option in their system.

The Toyota 208 with over 20,000 miles was very clean and in good condition.

Not bad

Excellent service. They suggested a slightly bigger automatic car, and the cost did not increase much. It better suited our need for more space for both people and luggage.

Picking up the car near the airport is very convenient. With the paperwork, it’s easy to reach the parking spot.

Convenient

Very good, convenient and simple. Cars can be returned to any branch in Europe.