CAR RENTAL REVIEWS ON EUROPCAR AT PHUKET AIRPORT, HKT

Dislike: Got to buy insurance again

Instead of Almera we got new Yaris bit with engine 1.2liter. Car on Phuket with this engine is disaster. Not recommended for 4 people. Uphill ride is so slow, u can walk faster...

Renting the car was easy, and picking it up was convenient too.

The exterior of car is very dirty. The staff told us that it was because of the rain the previous day. We had to accept this dirty car since we were told that all cars in Europcar were fully booked. The pickup and drop off location is wrong. It’s not “call for pickup”. Actually, we need to contact staff in the international terminal and pickup/ drop off at the parking building. It s very far and wasted our time.

All staff is very helpful, everyone is so kind.

Easily find a good deal here.

Good service, decent English

We waited around 20 minutes to get a car upon pick-up. It might be a miscommunication between counter staff and pick-up staff.

All great !

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Like: They provided a bigger and better car than what I had ordered - as Mirage was not available.
Dislike: Audio in the car didn’t have a CD player - not a big issue.

It’s a very bad and terrible experience with europcar, we have to wait almost 2 hrs for pick up car, the car also dirty, old with a poor maintenance, low tires pressure that make us doubt in your service quality and security.

Dislike: You sold me car insurance that Eurocar did not accept. I had to buy it again. This is an unbeleave scam on your part.

Very good.new car

Like: Get a new car just 6600 km mileage, value for money

Like: Car worked fine, and was fairly new.
Dislike: There were some ants crawling around in the car around the dashboard area, but it was not too much of a problem.

This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.

For the price could not ask for more

Car isn’t clean and pick-up car so slowly.

The price is relatively high and the insurance process is a bit troublesome if you need to make a claim.

Got to walk to carpark to Collect/return car. When I reached still have to wait for car to arrive

Good

Was given an upgrade to fortuner . The staff were co-operative and explained things to the point. Was easy to locate the car park and staff was efficient during delivery. Satisfied with the rental co.

Easy to do Booking and Got the best rate for the vehicle.Satisfied with the Co.