CAR RENTAL REVIEWS ON EUROPCAR IN FLORENCE

The store is right next to the airport, with a shuttle bus available, which is very convenient. The car was in good condition, and the Audi had built-in navigation, but both cigarette lighters were broken. Thankfully, the car had built-in navigation; otherwise, we would have been lost.

Good attitude but there is a queue

After getting off the train, it was easy to find the rental store using Google Maps. However, the store staff mentioned that the insurance wasn't purchased from them, which took some time to sort out. Now I understand that QEEQ actually deals with car insurance. The insurance provided when renting through the QEEQ platform is actually QEEQ's, which takes business away from the store's insurance. In case of any incidents, the money held on the credit card would be claimed by QEEQ. We didn't have any issues, so I'm not sure how QEEQ's insurance will handle real claims. It's something to keep an eye on.

Booked an Audi A3 and pre-paid, but only a Fiat 500 was available on site with no other options.

Good and reliable

Very good