CAR RENTAL REVIEWS ON EUROPCAR IN SALZBURG

The service was very good and the staff were friendly.

No need to line up, pickup was immediate. They tried to upsell insurance, but we had already gotten full coverage through QEEQ, so we didn't buy the insurance they recommended. The rental staff didn't provide any introduction to the car and simply handed over the keys.

Picked up the car successfully in less than 20 minutes

The process was quick and the staff was enthusiastic.

Good, very nice. The store sign is very noticeable and easy to find.

Satisfactory

The lady who assisted us at the airport was very friendly and patient, making the start of our trip very pleasant!

Like: Good experience

The service was terrible! The car broke down halfway, and they asked the customer to contact the car supplier on their own. They didn't provide a replacement vehicle and asked the customer to take a taxi back from 70km away from the destination. The rental company would cover the taxi fare, but it had to be done before they closed, otherwise, they would be off duty! They even said they reserved the right to hold the customer responsible after the vehicle inspection report is out!? Unbelievable. Especially since I already pointed out that the clutch felt off when I picked up the car. Still, they said they would wait for the inspection report before making any decisions. Also, the car provided was not the model I originally rented; it had a lower chassis. When driving in heavy snow, its passability was terrible!

The staff at the pickup location were very nice, and there were no forced additional charges or upselling.

The staff did not accompany me to pick up the car. I had to search for a long time in the parking lot and couldn't inspect the car. They gave me a car with scratches. Let's see how much they end up charging me!

The staff was very friendly, but they didn't clean the snow off the car in advance when handing it over. The handover was late, and they only did a hasty cleaning later.

I booked a Mercedes A-Class for 1500 per day, but they gave me a Renault instead. Very disappointed.

The attitude was outrageously poor. I booked a Mercedes but they gave me a Hyundai, insisting it was the same class of car. When I argued, they said either take it or cancel the order and rent from another company. Ridiculous... After returning the car, I went to the office for a receipt. They promised to send it by email but never did.

Very convenient

Picking up the car was smooth, but returning it was a bit troublesome. The main issue was the inaccurate navigation to the return location, which didn't lead to the parking lot entrance. This caused us to circle around four times and ask for directions twice before finding the entrance.

The service was okay, but not very enthusiastic.

Overall a good experience! Austria is really suitable for self-driving! Rented a car in Salzburg, visited Innsbruck and the lake district, and returned the car in Vienna! Picked up the car at Salzburg airport around 4 PM, no queues, I was the only one! Got the car in 20 minutes! No upselling of insurance or roadside assistance, no gimmicks! They just handed me the keys, and I went to the parking lot via the elevator next to the counter to get the car myself! The car had a full tank! No one accompanied me to check the car! I inspected it, found no issues, and drove off!