CAR RENTAL REVIEWS ON EUROPCAR IN BARCELONA

Very enthusiastic and the service is good, but the standard of execution varies greatly.

Went to the wrong terminal because the car rental location details on the website were not clear, but the service staff was very nice and didn't make us go another round trip. However, the navigation system from Europcar was not impressive (even though it had Chinese), as it easily lost signal.

Overall, it was average compared to my experience with GORENTAL in New Zealand last year. I booked a Golf automatic, but upon arrival, they didn’t have the model and offered me a Volkswagen Touran instead. This car was too big for me, especially in the small towns of Spain. I requested a change and they provided a Citroën C3. I'm not sure if it's the same class as a Golf, but the driving experience was just okay — slow to start but good acceleration later. After receiving the car, the staff didn’t explain anything about the car, such as the location of the tripod, jack, how to use the lights, wipers, how to open the fuel and engine covers, or where to place the driving proof. I had to figure it all out on my own. Besides the order amount, there was an additional charge of 110 dollars as a deposit, which was not as generous as GORENTAL.