The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.
About QEEQ:10.0/10
Excellent way to book a car through, actually i find it the best, the prices including the whole package is one of the best on the net, vey clear and straight informations and terms, and very easy to filter and find smoothly whatever you are looking for, no need to spend time on the counter of the car supplier.
Hello, I have considered it for Europcar company. 1- Until now, the insurance money has not been sent. 2- An email was sent to me with a picture of a small scratch on the car, but when I enlarged the picture, it turned out to be dirt from the road. My wife, my friends, and I did not use Europcar company again. .
Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing.
The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again.
I will yet try Europcar again.
The rental location moved from Terminal 1 to Terminal 2. After various inquiries, we found the rental point at T2, where many car rental companies are located. We took a number and waited, but noticed that people who were ahead of us had left, yet we were not called. The staff helped Western customers who arrived later before us. Finally, after about 40 minutes of waiting (despite many empty counters), we were served. Because we didn't read the details carefully, we booked a manual car instead of an automatic. The car rental desk told us that we had to pay extra for an automatic, so our original 50 euro per day rental increased by 33 euros (originally 80+ euros but discounted to 33 euros). After adding various fees (10 euros per day for an additional driver, 70 euros for crossing into Monaco, 20% tax, etc.), our total changed from 500+ euros to 1041 euros before the process was completed.
The car was damaged with a front broken light and damage all way round. Our departure was delayed due to bringing a member of staff up to the car park to report damage.
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