Very satisfied. I directly found the rental point by following the instructions. After completing the handover, they gave me a Jeep. The only minor downside was the lack of reverse electronic navigation, which tested my parking skills.
Encountered an unexplained charge of over 50 euros, suspecting the store falsely charged for a full tank even though I declined at pickup and returned the car with a full tank. Last time it was Hertz, this time it's Avis (Budget). Both are bad, avoid these companies. Now waiting to see how much rentalcars.com can recover.
The return service was relatively satisfactory, but the pickup service left much to be desired. An elderly lady during the pickup process was quite impatient. She became visibly annoyed when asked about the discrepancy between the vehicle model and the name of the bank collecting the payment versus the rental company listed on the order. Additionally, the 1000 EUR deposit was not reflected in the contract, which led to further inquiries from the customer, to which she responded with irritation. She even mentioned canceling the rental without the customer's consent and sarcastically asked if this was the customer's first time renting a car. Since the pickup occurred late and the customer was already fatigued from a long journey, the poor rental experience affected the mood of the trip. Greater caution will be exercised when selecting a vehicle model and rental company in the future.
Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.
Overall service was satisfactory, but the car rental company should provide more guidance and instructions for the pickup and drop-off processes. When picking up the car, after making the payment on-site, the company only gave a brief explanation of the contract. No staff accompanied me during pickup; I had to find the car myself. Once at the pickup location, it was not easy to locate any staff. For the return, it was done at night, and there was no one at the drop-off point.
The MG3 was great, equipped with speed limit alerts and lane departure warnings! However, there's no place to put your phone, so it's best to bring a universal holder. After exiting the station, turn right out of the building for about 100 meters to reach the car rental store. Submit your documents, get the keys, and pick up the car yourself. I booked through Budget and purchased both the car rental company's basic insurance and QEEQ's full coverage. I printed the QEEQ insurance document from the domestic insurance company and submitted it at the counter. After getting the keys, the staff will point out the direction of the car and the return entrance. Take the escalator to the second floor and then switch elevators. Take photos of the car upon pickup, and when returning, it’s best to park it at the same spot. If not available, park on the same floor and within the same company. If still not available, floors 5 or 6 are also acceptable. Overall, the process is convenient and efficient!
I was offered an upgrade at a reasonable rate, however they failed to tell me that the car was a PHEV and there was no electric charge when I picked the car up, meaning that it used way more petrol than it should have. Also when I dropped the car off, there was no one to inspect it
The service attitude was good, but the staff did try to upsell insurance. Additionally, the place to complete the paperwork was different from the car pickup point. The staff repeatedly reminded me to return the car with a full tank, but the car I received was not fully fueled. Later, the rental company refused to refund the extra fuel I had added, but it was the rental platform that compensated me. I recommend everyone to take clear photos and ensure the fuel levels match at both pickup and return—don't blindly trust this rental company's full tank return policy.
When I went to pick up the car for the first time, they only mentioned that I did not meet the age requirements without clarifying whether it was due to driving experience or actual age. Additionally, neither the website nor the app indicated this restriction. The vehicle provided was downgraded without explanation or any alternative solution offered. I had to negotiate with customer service for a long time and personally visit the office twice before being able to switch to a slightly better model.
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