EUROPCAR CAR RENTAL REVIEWS IN PORTUGAL

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As expected

Thank u

Very busy took long time to get the car

The car that they arrange for us was far from what we paid for. It was at 2017 model Skoda. The car had a lot of external damage and was a very very base model. I told the staff that I felt it was definitely less than what we had paid for and they were not willing to look for anything else more suitable. It is actually the second time they’ve given me a car inferior to the category I’ve paid for. I definitely expect much more from a highly reputable global company. They made us pay and extremely high excess removal price even though the car was well inferior. We actually paid more for the excess waiver fee on the totally scratched and dented older model car than we did for the actual car rental. After having a couple of good experiences with them at the cascais Europecar, I’m quite disappointed that the last two times I have been dealt a very bad hand and they’re not willing to be reasonable. And for this reason I don’t think I’ll ever recommend I go back there

Initial attitude of member of staff I spoke to was dismissive, only two cars available at very high prices.

Excellent phone manner, very helpful, and found the car I wanted at the Europcar site I first found dismissive who said they did not have a Captur. Easyrent found the right car at the right price with no hassle.

I can’t understand how it’s possible that in 2019, the company is still renting cars without AC (particularly in the middle of summer), and with manual windows... I understand that I opted for an economy car but this was ridiculous specially given what it cost me. When I asked for a different car with proper conditions, I was told that it would be a 30euro per day upgrade!!! C’mon! I wasn’t asking for much, just didn’t want to melt in my car during my vacation.

Car had warning lights come on almost immediately, forcing us to bring the first car back to Europecar. Both cars had extensive exterior damage (scratches, small dents, pieces broken off) that had to be documented before leaving the location. Second car was missing the cargo cover that hides contents of rear area. The counter person at Europecar used many "scare tactics" to try to persuade me to buy their insurance even though I had already bought insurance through Easyrentcars.

Convenient and easy to find, enthusiastic service

Although you gave me a similar vehicle, however, it's space is much smaller than the vehicle I booked. It makes us very inconvenient.

Europcar could not provide the reserved SUV. The first female counter staff told me that the reserved car was not returned by the previous car hirer. She then recommended a BMW X6 with additional cost Euro 300 per day but it was on promotion on that date that it was reduced to Euro 200 per day. I refused her recommendation. After about 15 minutes, she said there was only one car, but not SUV, was available. I checked that it was only a four doors car. I therefore complained the bad service of Eourpcar. Later a male duty manager came to me and said my reserved SUV was broken down. It was the different explanation to the former female staff. He was fooling around about 10 minutes and approached me again that a 7 seater car could be provided to me. He leaded me walking around about 5 minutes to find the car but he did not exactly know where it was. I waited at the office for about 5 minutes again. Eventually we checked the car and I accepted. A very unhappy experience with the service of Eoropcar. I will never hire car from this worst company again no matter go to where and will tell my friends not to use this company as well.

Easyrentalcars is user friendly as it could provide all necessary information to the reader

There was a line at pick up, it was well organized with the take-a-number system but still took about 30 minutes.

It was easy to book the rental and everything was ready when we arrived, very well done.

Two and a half hours at check in, every panel and wheel was scratched or even dented the windscreen had stone chips plus a crack and the wiper blades terribly worn to the point where it was dangerous....seats and mats stained and the car was dirty. This was supposed to be a premium convertible but the reality was the car was tired and the few staff that were there were overworked!

Long wait to receive car. No option to check for damage yourself. Upsold at every opportunity. Lots of hidden fees and high taxes. Overcharged in return. Overcharged for additional driver refueling and an extra day. Manager acknowledged mistakes and no resolution has been met. Terrible experience.

Thankfully they switched me to an automatic for free and I got a GPS and Bluetooth

Impolite and con the customer into getting extra insurance and charge you for the toll device. In effect this almost doubled the cost of the car hire. I will never use them again.

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

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Avoid like the plauge. They consistently take at least 2 hours to check in, they have no problem telling you "they just had 10 flights land, all behind schedule so there's a sudden rush, it's not usually this bad." They are lying though their teeth, which seems to be a motif for the company. Do not trust anything they say. Get all paperwork duplicated in your native language and above all, do not trust them to be honest. Inspect every tiny detail and take photos of even the smallest cosmetic mar. They look for small ways to rip you off. The bumper with had a broken restraining clip so it wiggles if you pull on it but had no visible damage and needs to be pulled decently hard to see any flex. This tells me that the car was previously damaged, they cleaned it up but did not repair it. Now that they have hard to notice damage, and know where to look, I expect they tell every driver that it is new damage and keep milking it.

After we couldn't get the BMW, the counter staff helped us to get the car we wanted.

Really easy booking process.

The paperwork was processed quickly, and there was no push to buy additional insurance.

Long wait in Lisbon - ticket system unclear. Good staff on counter