EUROPCAR CAR RENTAL REVIEWS IN SWITZERLAND

Very good

Good service

Choosing a large company was definitely the right call. Initially, I was worried about various upsell services like insurance, based on online reviews. We were very cautious and asked many questions when reviewing the contract during pickup, but there were no hidden charges. All terms were clearly stated in the contract, such as a diesel surcharge of 3.57 euros per liter if the tank is not full upon return (which is very expensive, so make sure to return it full). The service was excellent. They held the car for us for half an hour past our scheduled time without charge and calculated the rental period based on our actual arrival time. We were also a few minutes late returning the car, but they didn’t charge us for overtime (which worried us for a long time, very touching indeed).

The vehicle was almost new, only having driven 4000 kilometers. It was a diesel car, and the experience was quite good.

Satisfied

Good

Pretty good

Overall service is quite satisfactory, with quick pick-up and drop-off processes.

Very good

Overall, it was pretty good. Renting a car in Geneva went smoothly and I was given an upgrade. However, returning the car was frustrating because they insisted a mark on the wheel rim was my fault. Thankfully, I had photos to prove otherwise. Make sure to inspect the car carefully.

changing the car for car malfunctions was unnecessary had the service desks in milano checked the availability as requested, they told me to go to another office and on the way i passed through areas im not sure the car was supposed to pass through, and got stuck in a no car zone, this is such a shame. in the end they sent me to the airport and there it was dealt with in good manner.

looking forward to working with you again

Overall, very satisfied.

Satisfied

The store staff were very patient. Noticing our limited English, they even used a translation app to communicate with us. We just handed over the rental form and insurance documents to them.

There is a bit of a wait during verification and check-in, but everything else is fine.

The total order was 4717 yuan (including insurance), but we were charged an additional 2000 yuan for hidden insurance fees upon arrival.

Pretty good

More details are needed about the drop off location since the parking areas of Europecar were tricky to find

Good

Very satisfied, got an upgraded model at a discounted price, greatly improved the driving experience.

Great service, both pick-up and drop-off were very convenient.