EUROPCAR CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

Great service

In Sharjah you have to call Europcar to come to the car drop area.

The Wait was an appalling experience, extremely slow processing of customers and a long queue developed. No communication as to why it takes so long to process a person - 20 minutes each client? seriously bad. My car had to be brought from a different terminal.

it took 1 hour to get the car, i didn't get the Passat Volkswagen, Europcar offer a Pajero Mitsubishi, and i took it because i don't want to get more late.

I really dont know were to start from!!! I booked a car on easyrent cars company europcars. I was very very dissapointed with the staff who were running the europcars at Dubai airport. Me my husband and my 2 year old toddler were exhauseted due to the lateness of flight wen walked into europcars 3 staff memebers were free doing nothing besides talking to eacother 1 was in process of serving a customer we waited their for 45 mins and we did not get served my husband approached a stff member 3 Times and he was told wen we call u then come to the desk they were so rude and so unprofessional at the end we walked out due to the wait. So then we booked a car from HERTZ they were very polite and we got a car whithin 10mins.

The did not send the invoice details by email: turkiemt0@gmail.com

Do not buy the so-called insurance from Zuzuche, they won't cover any claims! I submitted a police report but got no response. The app either crashes or freezes. If the business continues this way, they might as well become a scam platform! It would make money faster!

The process wasn't very clear. After the car was delivered, there was no one around... I had to drive back for an inspection after receiving a call.

They don't accept UnionPay cards and refuse to refund the deposit. It's a scam; I will never rent from them again.

What is this additional charge?

Very bad to keep your customers waiting for 3 Hours while you have recived bookings in advance and you should be prepared

I had rented a small car, i wanted to upgrade, as i didnt expect such a small unstable car, Europcar chargred me too much... (300 AED in 10 days) comparing other compaines this to much for such upgrade ( i had upgraded to Toyota Yaris) Other point, I asked over the phone about the extra insurance, i asked if the insurenace other aspects such as theft wavier, windows, PAI....atc (same items with the easy rent car insurnace), and nit only the CDW they told me yes over the phone, even you charge 30 AED per day vs 20 AED from easy rent car i choosed to go with you, but when i purshazed my insurance they told me it only covers the CDW, so i paid more i took less...

Price is high for that type of car.

The deal mentioned A6 or equivalent ans we have got infinity Q50 which is a much smaller car. We could not even put two suitcases in the trunk. Had to carry one if of them in the backseat. My only worry is that on the easyrent website there were much cheaper deals with europecar that showed infinity Q50 or equivalent. So the result is that i dont trust the website anymore as I used to.

The attitude was mediocre, and the service was also average.

Like: All the above
Dislike: None

Like: New vehicle.
Dislike: Fuel was not filled full. As a result very difficult to return same fuel level

Cooperative staff

I didn’t got the car I had requested Unfortunately the car Nissan was an old car and have many scratches not good at all

The waiting time was extremely long and the staff were incredibly slow compared to car rental companies in other parts of Asia.