CAR RENTAL REVIEWS ON ADVANTAGE AT LOS ANGELES AIRPORT, LAX

Forced to buy insurance, very rude attitude

Waited in line for almost two hours.

It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.

After knowing we were Chinese, their attitude became impatient. The wait time was over 15 minutes, and there was only one counter for rentals. They added two extra insurances and pre-sold an expensive tank of gas without explaining...

There were very few staff at the counter, and the efficiency was very low. It took us two hours to get served, which is far too slow.

Like: it was great to have insurance included, gives a piece of mind and safety
Dislike: it was not sparkly clean

1. Long waiting time in line, and less than half the counters were open during working hours. 2. The staff is not very patient with people who are not fluent in English.

Like: Everything was perfect.

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.

Like: Super comfortable performance car. Just drove itself on cruise control and GPS. Very powerful. Felt like a movie star driving down wiggly Lombard Street in SFR with all the tourists running to get a shot of this car coming down. Masses of room in the boot too which was not affected by the hood being down. Easily fits 2 big cases and our small bags.
Dislike: Nothing

Like: Greatest car I have ever rented! Perfect in every way

Like: The car
Dislike: Hidden costs

Like: Loved the car. The lady who checked it in for us was so friendly and helpful. We loved the GPS/pocket wifi, highly recommend it
Dislike: Nothing

Like: Vehicle was clean with no problems. Plenty of room for the car size rental.
Dislike: Not enough agents available to assist customers.

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

Poor, very long queue.

Only two people in line, no delays. Even though the English-speaking service was very friendly, I could only judge by their expressions.

Like: Quick friendly service
Dislike: Car had no power. Very slow for a Camry.

Poor service

Limited vehicle selection, no Chinese-speaking staff, no Wi-Fi on site