MAGGIORE CAR RENTAL REVIEWS

The car rental company's service was excellent. Both the pick-up at Genoa airport and the return at Rome airport were very good. Simple, direct, and clear. The car was very clean and in good condition.

Very professional, car pickup and return were both very fast.

There were four of us who rented a Peugeot 5008 for 14 days. We picked it up at Rome Airport and returned it at Milan. Since we arrived in Rome at 11 PM, the staff completed the process and handed us the keys, directing us to the parking lot to get the car ourselves. It was quite late, so we did a quick inspection and only noticed some scratches near the door, which we photographed before driving off. Everything went smoothly on the road, but when we returned the car in Milan, the staff said the front headlight cover was missing. We honestly couldn't remember if it was there when we picked up the car in Rome. There were definitely no collisions on the way, so the only possibility was that it was stolen during a night parking, but who would steal a headlight cover? The staff said they'd check with Rome, but we had to catch a flight, so we left. When we were about to board the plane, we noticed a charge on our credit card for 255 euros, which included 150 euros for the headlight cover, administrative fees, a one-way rental fee, and some other unclear charges. This is really unreasonable! No one accompanied us to inspect the car at pickup, so how can they just assume it was our fault? Apart from the one-way rental fee, we were not informed of any other charges, which feels like a rip-off. Originally, we spent over 5,000 RMB to rent the car, which we thought was reasonable, but now with the extra 2,000 RMB, it feels really bad. My husband emailed their customer service, but got no response, so we had to accept it. I hope future renters pay attention and be clear about every detail to avoid such unfair treatment.

Picked up the car at Rome Central Station, the process was smooth. Got a FIAT 500L, with around 10,000 kilometers, almost like new. The car was in excellent condition. Returned it at Milan Airport; initially worried about finding the location, but just followed the signs and found it easily. The staff checked the car quickly and completed the process within a minute. First time renting a car abroad, and it was a good experience.

The process was simple and quick, and the car was very new. However, the insurance terms in the contract were not clearly explained, and the car was not clean.

The pickup procedure was fast, the office and garage were close to each other, and the car was in good condition.

The staff was very responsible when handling the paperwork for picking up the car. Returning the car was also very quick without any issues!

The staff's attitude was acceptable, but their response to our request to switch from a manual to an automatic car due to special circumstances was disappointing. It's hard to blame the staff, but it reflects poorly on the rental company's problem-solving capabilities. This left a blemish on our Tuscany road trip.

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

There are many branches throughout Italy, offering good value for money. Overall, I am very satisfied. However, the return location at Venice Mestre - Railway Station is somewhat far from the main office, unlike the more convenient and prominent location at Rome Termini Railway Station.

This is my second time choosing Maggiore. This time, I got a bad impression of Maggiore due to the poor quality of the parking lot attendants, unenthusiastic store staff, and language barriers. I picked up the car at Milan Central Station, from an indoor parking lot outside the train station. The main issues were twofold: 1. The store staff's English was mediocre. Due to a change in my travel plans, I needed to extend my rental by one day. When I asked her how much it would cost to rent the car for an extra day, she said, 'the same.' I agreed to extend the rental. However, when the paperwork came out, it showed that the extra day cost over 70 euros. I thought it was due to the language barrier and accepted the charge. But when returning the car, I found out the final day's cost was over 90 euros. When I questioned them, they calculated it on a calculator and told me the difference was due to fuel and fines, and the rest remained unchanged. They said the final bill was settled, and any issues should be emailed as a complaint. Shouldn't this be confirmed during the final settlement?! (I can provide different receipts from pickup and return; they are in Italian and abbreviations, which I can't understand.) 2. When I picked up the car, the store staff told me it was full of fuel. However, I noticed it was not completely full and was about two notches from the red line. I asked the parking lot attendant (although we faced a language barrier), and he indicated that 'this is full.' I thought maybe filling it to the red line was bad for the car (later I realized I was wrong). When returning the car, I did not fill it to the red line on purpose, but it was definitely more than when I picked it up, closer to the red line. Although it was a bit late, the store was supposed to close at 11 PM, and I arrived at 10:45 PM but found it already closed. I tried calling the number on the door, but it was all in Italian. The next morning, I received a bank deduction notification (obviously something was wrong), so I went to the store to inquire. They said my fuel was not full and charged me the fuel cost plus a fine. I argued with the store staff, saying the parking attendants were not honest. I agreed to pay for the fuel but not the fine. They ignored me and gave me an email address to file a complaint. I remember the last time I rented a car, the parking attendant also lied. That time, I carefully checked the car, found two scratches, and had them noted on the paperwork, but both the store and the parking attendants were visibly annoyed (like, 'we didn't scam you, and we're unhappy about it'). This time, I was negligent. I advise everyone not to be careless when renting a car in Italy. ------------------------------ If QEEQ could help me address this issue with Maggiore, I have two requests: 1. There needs to be an explanation for the last day's charges, as the numbers on the two receipts don't match. 2. The fine for the fuel should be refunded no matter what. Maggiore was dishonest first. If we find the fuel not full or new scratches next time, can we ask them for a fine using the initial paperwork (which indicated 60 liters of fuel and had an empty 'vehicle's conditions' section)? I hope QEEQ can give me a response.

Good service, car was in excellent condition, and the return inspection was very thorough.

Great service, good car condition. They upgraded my Mercedes to an Audi A4 wagon, otherwise the luggage wouldn't fit.

The car provided was in great condition, and the rental process was straightforward. Very satisfied.

Satisfied

The rental process is straightforward, and the prices are much more competitive compared to other companies for similar vehicles. The car's performance is also very good.

It's basically a shady place. They charged an extra 100 euros for no reason when returning the car. I was in a rush to catch my flight and didn't carefully check the bill before signing, mainly because I didn't expect such bad behavior from them. After contacting the rental company, they said it was too late to dispute since I had already signed the bill. I can only consider it bad luck. If you rent from this company in the future, make sure to carefully check the bill, especially in Italy, as both large and small companies can have such issues.

The staff had a lazy attitude. When we arrived 20 minutes early to pick up the car at Milan Central Station, the staff made us wait the full 20 minutes before processing our rental, saying we could not get the car early. The paperwork itself took another 20 minutes. When it was finally time to process our rental, the staff said they needed to go to the bathroom and closed the office for a while. It took over an hour to get the car. When returning the car at Milan Airport, we had just filled the tank, but the staff insisted it was not full and charged us an extra 43 euros. It seemed like a deliberate scam, and they made me pay in cash at another location. After searching twice and not finding it, I got angry, and only then did the staff take me to the payment location.