MAGGIORE CAR RENTAL REVIEWS

The staff at the store were quite indifferent. They didn't print the rental time according to the night order, which resulted in a high displayed amount. After calling QEEQ, it was clarified that they had calculated the time for a few extra hours, resulting in additional rental and other fees. It was resolved after customer service coordination.

Efficient service, excellent vehicle condition

Very dissatisfied: 1. Extremely slow, took almost half a day to get the car; 2. The car they gave me was actually a Toyota; 3. I requested an automatic but got a manual; 4. They charged me twice for the same thing when I returned.

Fast processing, can return the car at a nearby parking garage for a fee of 13 euros. BMW X3

Deceptive practices, renting out a sedan as an SUV, pretending not to understand English! No service and awful attitude! Will never rent from this company again! Unauthorized charges! No guidance on how to pick up or exchange the car, had to figure it all out on my own, even asked other rental companies about how to operate the car. Most frustrating rental experience! They told me to go to another branch to exchange the car, which was a complete scam! Went to Florence to change the car, wasted time and fuel, and there were no cars available! Everything seemed fine upon return, but the moment I arrived back home, I got a message about a charge! Where can I even complain about this? First time encountering such a predatory charge!

Due to a flight delay, I couldn't pick up the car on the same day. Despite communicating with QEEQ to reserve the car, I still got a smaller car the next day. The space was very cramped throughout the trip, and it was hard to fit all the luggage.

Good staff attitude, short waiting time

Very good

The car was very new and picking it up from the airport was very convenient.

The location is right inside the airport, with a bus station specifically for shuttling to the car rental plaza where all rental companies are located

The order stipulated car pickup at 1 PM. When we arrived at the rental company, they said they closed at 11:30 AM and required us to pick up the car by 11:30 AM. The staff had a very bad attitude.

Not a good experience: First, the location only has two staff members, and their efficiency is average. We arrived before 9 AM and were the first in line, but a long queue formed afterwards. Secondly, the car we received was not the Mini Cooper we reserved but a very ugly and odd Fiat Kugo. It was embarrassing to drive and hard to park. There were Mini Coopers in the garage, but no upgrade was offered. Thirdly, the garage is over 500 meters from the location, requiring us to drag our luggage, cross streets, and traffic lights for a 10-minute walk. The person managing the garage is part-time, so communication with the location was difficult. It caused me to make two trips back and forth, wasting 2 hours.

Poor customer service

Pretty good, normal procedures.

Terrible service, constant extra charges, always pushing insurance. They gave me a car with scratches and claimed I caused the damage, charging me over 400 euros. I rented the car in August and the rental company is still charging my credit card monthly, 42 euros each time. I had to freeze my card today, it's terrifying.

The staff was enthusiastic and patient. Our English was not very good, and they spoke in a very Italian way. But they were very patient and even wrote things down for us. The Milan airport return station is staffed 24 hours, unlike Hertz, which was closed when we went there early at 6 AM.

The car pickup process was extremely slow, taking nearly an hour, and required two credit cards for the guarantee! The staff were busy chatting amongst themselves, and the car had several large and long scratches which they didn’t document. I had to note them down myself and get their signature. The in-car GPS had no maps and was unusable. After negotiation, they provided an old Garmin GPS which was very slow.

Quite satisfied

Maggiore's pick-up point at Malpensa T1 is very convenient. Take the elevator down from gate 5 on the arrivals level and follow the car hire signs. All car rental companies are located there. Once the paperwork is done, you can directly go to parking lot B without leaving the building to get your car.

Extremely efficient and professional. The rental agreement clearly detailed the two minor scratches on the vehicle. You have the option to choose between full-to-full and Relax plans. We chose the latter, paid 90 euros for the fuel, which is about the same as filling up at an outside gas station! Great experience, it would be even better if they didn't require a credit card guarantee like Goldcar used to!