CAR RENTAL REVIEWS ON HERTZ AT ZURICH AIRPORT, ZRH

Hertz is a big, reliable company. The car pickup and return process was very quick.

Everything went smoothly.

Too many people in line

Good

The stuff went out of their way to provide the best vehicle.

Hertz at the Swiss airport is a deceitful company. They gave me a good car, but imposed a huge penalty after use. I rented for 2 days, and the rental fee was only around 900 rubles, but the penalty was 5000 rubles for minor, nearly invisible issues, with no standardized comments. They charged my visa directly! Don’t rent a Hertz car in Europe anymore; they are completely deceitful and dishonest!

The X1 I rented didn’t come with a spare tire or a temporary parking warning sign. Aren’t these standard? Asking was useless as they simply don’t provide them.

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.

Overall, very good!

The location is in the parking building at Zurich Airport, making pickup and drop-off very easy. I booked a MONDEO, but got a new Subaru Outback with only 450 kilometers.

Simple procedures

Very good

Overall okay

OK

OK

They didn't have the car we booked, but we got a slightly smaller one with free GPS and an extra driver. Also the return guy chased me down the street to give me my sunglasses back. So happy with our experience.

The car wasn't there when I arrived, waited a long time, no upgrades were made, and there was no Chinese navigation.

It's hard to rate. I had a lot of luggage, so I specifically rented a Peugeot 3008. Upon arrival, I was told they provided a similar model, a small BMW. The trunk was extremely small. I requested a larger trunk but was told there was no car of the same size available, and I had to pay extra. I ended up paying 150 francs more for a Honda, which was quite disheartening.

We arrived early to try picking up the car. Initially, they told us there were no cars available and asked us to come back at the scheduled time. Later, they informed us that a car was available, and we managed to get it about an hour early. The return time remained the same as in the original booking. We found out later that this extra hour was crucial; otherwise, we would have been charged for an entire extra day! Also, the booked model was not available, so they upgraded us to a different, brand new car with a navigation system.

No one answered the phone to change the reservation. There was no option to change it online.

Quick pick-up and return, charged a pre-authorization of 199 CHF, and an additional 99 CHF for an extra driver. The second day of renting, driving from Zurich to Milan, my luggage was stolen from the trunk. Overall experience was bad, especially since I had locked the car, but the items were still stolen without breaking the windows. Very puzzled.