The additional driver was included and paid for in the order, but at pickup, it wasn't reflected and another $189 had to be paid. This doesn't make any sense.
Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV
About QEEQ:10.0/10
Booking was smooth and easy. Great experience and great price.
“Drove westward along I-90, crossing Massachusetts from Boston to Albany.”
About Hertz:10.0/10
This time, there was almost no wait at the counter; I was quickly assisted and the car rental procedure was completed promptly. This is different from before when the wait times were very long.
There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.
Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.
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