CAR RENTAL REVIEWS ON HERTZ AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

The staff was friendly, and the car return was convenient.

Like: Good vehicle with low prize.
Dislike: Wait for pick up.

Like: Excellent gas mileage and value for one way from Boston to Chicago.

Average

Over booking on convertible none available at pick up time took over an hour to locate one

Excellent ex

Efficient, almost no extra costs

Hertz is a reliable choice

The additional driver was included and paid for in the order, but at pickup, it wasn't reflected and another $189 had to be paid. This doesn't make any sense.

Only issue was the writing on the passenger side window and several small scuff marks on the Evoques body. Would have expected a bit better external detailing for a high end SUV

Booking was smooth and easy. Great experience and great price.

No need to queue, very good service attitude, quick processing upon arrival.

Acceptable

Muy buenos

Muy buenos

There were some minor issues during pickup, couldn't find the car in the parking spot the first time.

This time, there was almost no wait at the counter; I was quickly assisted and the car rental procedure was completed promptly. This is different from before when the wait times were very long.

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.

After the QEEQ website order was cancelled, I rented a car on-site. The rental company had a great attitude.

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.

Car was brand new and not ready to drive when arrived Otherwise perfect

Hertz couldn’t find our reservation. Said they were having an issue with reservations stating with the letter J. Took 30 minutes to correct.