CAR RENTAL REVIEWS ON HERTZ IN SYDNEY

Like: Hertz is efficient in handover. Spare no effort to explain on the contract. No upsell on the insurance
Dislike: N.A.

Hertz had the longest queue at the counter.

Average

Everything was convenient and quick.

Like: The staff explained the detail of the need of insurance. The car was in good shape. My family was happy about it. Will rent from Hertz again in future.
Dislike: I was not aware that I went to the wrong hertz location. Maybe in future there is waze/gps location map of hertz for pick up location. Also, hopefully the staff could explain a bit of the vehicle as other vechile i drove before maybe slightly different.

Like: Right from the start of the booking process, this has been a great hire experience. Thank you.

Hertz car rental is excellent. The staff was very interesting and even upgraded us to a Hyundai Tucson for free. It was much better than Ace rental in Melbourne, where we reserved a Mitsubishi Outlander, but they gave us a Toyota RAV4 instead, claiming they were the same class. The RAV4 was the only car available even though there were two Outlanders parked outside. They said we were late by 16 minutes and those cars were reserved for the next day. Their service was terrible with dirty cars and sandy fabric seats, and we had to wait at the airport for over half an hour. I'd advise everyone to stick with Hertz to avoid such issues. And are Outlander and RAV4 really the same class? Don't fool me.

The staff was friendly and welcoming

Very good

The Indian service agent at the Hertz counter had a really bad attitude towards us Chinese.

Anna who was on the Hertz desk was really helpful and a credit to your company.

I was pressured into an upgrade, don't fall for it! They added extra charges when returning the car at the airport.

Easy and fast rental and return process

The rental and return process was very quick.

Like: I got what I assured. Everything was perfect.
Dislike: I booked through easyrent car. The fare was shown including insurance, I had to pay more and as an advance I paid 53$ . But the main renting company HERTZ, did not get the money I paid at the time of renting. I requested easteent car for a refund. Really satisfied with the service of HERTZ. but east reat car is worse. Thank you

Chosen Toyota Kluger, provided a Kia Carnival instead. Kia Carnival's power is too weak, struggled with Sydney's slopes and bends.

We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.

Hertz is very good, the vehicles are new, and the service is excellent. I always choose this company to rent a car. Picking up the car, handling the paperwork, and returning the car is quite convenient. However, when there are issues with the vehicle and you need to negotiate, it is difficult to find their customer service. This is specifically referring to my recent trip in Australia. It could be due to a lack of staff, or maybe our country's services are too convenient in comparison. During this trip in Australia, I had a flat tyre. Since I had PRAS, the time spent calling for assistance was much longer than the waiting time for help to arrive. The phone line was constantly busy. Eventually, assistance arrived, but because the spare tyre was a different size, they just inflated it and couldn't repair the tyre. Later, I went to a nearby repair shop and found out that the tyre was aged and not fit for long-term use, and it needed to be replaced. The important issue was that many repair shops didn't have the same size tyre in stock, and it would take a couple of days to get one. Since I was in a hurry, I couldn't wait that long. After numerous negotiations and waiting, I found a nearby airport where I could exchange the car, but it wasn't close. So I drove the car with the leaking tyre to the exchange location, which took up most of my day.

It's okay

Hertz is really great, especially with zero excess insurance, which gives me peace of mind.