CAR RENTAL REVIEWS ON SICILY BY CAR AT PISA AIRPORT, PSA

Positive Review

Worst experience ever

An hour and a half wait was not what we needed sadly.

The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!! Sicily by car didn't even own any automatic SUV cars!!!!!!! Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene. I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.

Returned the car in a different city. The staff's English was poor at pickup and the process was slow, but the staff at drop-off was efficient.

Shocking service. Had to wait an hour and a half on pick up which was pretty much the same amount of time to fly there. Staff were rude and not very helpful. Would never use again

Nice and simple service let down by there third party hire companies

Un accueil déplorable. Un manque de respect que je n'ai jamais vu ailleurs (je loue des véhicules 2X/an depuis 15 ans). A la réception comme au retour on se fiche de vous et on vous traite comme un chien ! et je suis gentil... Je pourrais écrire une page entière sur mes déboires avec les employés de cette compagnie. L'employé au guichet ne vous écoute pas et après "3h30" d'explications (avec un enfant en bas âge), l'employé devant l'évidence doit admettre qu'il s'est trompé mais il ne s'excuse pas et à même l'air agacé ! Entre temps, il a même été prendre sa pause (30 minutes) et vous laisse poireauté sans vous prévenir... Et pour le retour du véhicule (avec une légère griffe), on vous demande le paiement d'une somme sans aucun justificatif alors qu'une caution a été bloquée. Je demande des explications, la personne me dit : "non" et me tourne le dos. Incroyable du jamais vu... Lamentable tout simplement ! Fuyez malheureux...

Impeccable

We waited for nearly an hour at the counter to be served. Our friends that booked via other companies were long gone by time we got ours. The man behind the counter was very unhelpful. We had booked a car and were unaware you couldn’t pay the deposit on a debit card or a credit card in the name of one of the passengers (main driver does not own one). He was unwilling to call a manager out only option was to cancel it loosing our inital payment or to pay an additional €199! This should be made clear when booking!

Booking was very easy. Activated price drop detector but seems I booked it on cheapest date as it increased by 4 times the amount in the end!

I think you should state clearer that the pick up desk is in a rent car terminal not in the actual airport terminal. It was confusing when we arrived. However the car was excellent.

accueil expédié, l'hotesse voulait me vendre une assu que j'avait déjà, elle s'énervait; pas de constat de l'auto à la récup, alors que le capot était rayé

The young lady at check in was really wonderful.