CAR RENTAL REVIEWS ON EASIRENT IN LONDON

Pros: The car prices are affordable, and the vehicles are relatively new. Cons: The service is average, there are many customers, and the process is slow. I arrived at the store at 18:30, finished the paperwork by 19:30 (waited a long time as there were only two staff members), and got the car at 20:30 (the cars were parked in a distant parking lot, and only two attendants were bringing the cars one by one). There is no pickup service, so I took a paid airport shuttle which cost 5 pounds per person one way.

The service attitude at the store was quite good. Although there was a small issue with credit card fees, it was waived after communication with the rental company. I compared the rental costs with a friend who rented from another company, and mine was significantly cheaper. During the rental process, a Chinese guy who rented a Mercedes also told me that the cars at this store were cheaper and in good condition. He even suggested I get a membership card, as he did.

Terrible experience. They don't accept UnionPay or credit cards with the UnionPay logo, so I had to buy full insurance at the store, which is much more expensive than the one on the car rental website. They also replaced the promised Volvo 70 with another car. Today, I received an additional charge of £55 from the car rental company without any explanation. Please help me check it. Thanks!

Quite disappointing. Long waiting time. Poor service attitude. Annoying pressure to buy insurance. Not punctual. Reserved model was not available.

I originally booked a 7-seater car, but due to a flight delay, I arrived a day late and the 7-seater was no longer available. I had informed the customer service beforehand to hold the car for me, but the rental company claimed they didn't receive the notice or weren't clear about it. I had to switch to a 5-seater. The final car was a Volvo XC60 in great condition. Also, since I purchased full insurance from the third party, the rental company required a £1500 deposit, which would be refunded after the car is returned without issues. This wasn't clearly stated beforehand.

Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.

No issues with the service, very satisfied. Suggestion: If the vehicle incurs a violation, it's best to inform the renter promptly to avoid additional costs. In the UK, paying fines on time can lead to significant discounts.

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

Far from the airport

Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.

They just wanted money and I was scammed out of £119 with no way to complain.

It was a local small company, the rental process was quite complicated, but the service was okay. The signs and parking spots were average, just the price was low.

The order was messed up. The store initially said they would fully refund, but in the end, they charged me for three days. Are they that desperate for money?

The service attitude was bad. They tried to sell me insurance when picking up the car and insisted on a £1500 deposit pre-authorization if I didn't buy it. When exchanging the car, they claimed that the scratches on the wheel rims were caused by me and demanded compensation. The rental location is far from the airport, which is very inconvenient. They gave me a smaller car, a Citroën, although I originally booked a large MPV like a Sharan or similar.

The queue was very slow, it took over an hour.

Unfortunately, our car window was shattered by thieves in Manchester. The London customer service of ZUZUCAR suggested driving to the airport branch to exchange the car, which would be faster than waiting for roadside assistance. Due to time constraints, we reported the incident and drove to Easirent’s Manchester airport branch for a car exchange. However, the branch didn’t recognize the full insurance purchased via ZUZUCAR and treated the car as uninsured, refusing to change it. Despite efforts by ZUZUCAR’s London customer service to communicate directly with the branch staff, we were advised to advance the payment for the car exchange. Reluctantly, we agreed. The branch staff considered the vehicle “very expensive with severe damage” and refused to estimate the compensation amount on the spot, insisting on evaluating the costs the next day. Since our plan was to reach Cardiff that day, we were willing to pay whatever it took to continue our journey, but the branch adamantly said no. Despite multiple contacts from ZUZUCAR to the rental company, they suggested accepting the company’s terms, preserving evidence of losses for future claims. Helplessly, we had to interrupt our trip and find an airport hotel to stay overnight. Early next morning at 8:30, we returned to the branch and were told we needed to pay £300. Given that £1250 was already on hold by the company, we asked if the deposit could cover the payment, which was affirmed, but the car exchange process dragged on. Even with ZUZUCAR’s London store assistance, there was no progress. Finally, we were forced to swipe another card for the £300 and got a smaller car by 12 PM the next day. Throughout the ordeal, the Easirent staff showed no empathy, maintained a harsh and rigid attitude, refused to take ZUZUCAR’s calls, and displayed utter indifference and rudeness without considering customer interests. Such terrible service deserves only a bad review!

They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.

High pre-authorization amount, and won't allow the use of multiple credit cards

They pushed insurance which wasn't useful at all. Still ended up spending more money.