CITER CAR RENTAL REVIEWS

I hope the supplier can list the prepayment amount on the customer's bill, making the total rental cost clear at a glance.

Excellent service, easy pickup, friendly staff, good English.

The store staff were okay, but when an issue arose, the company’s service phone was unreachable. Eventually, I had to ask passersby for help. This being my first car rental, it was quite stressful. I went for the cheaper option, but next time I’ll go with a bigger company, hoping for better service.

The car was great. They upgraded us to a larger model when we arrived, and the staff's attitude was very good.

The staff was very friendly and patient.

Friendly and attentive service

The car they initially promised us had an issue when we arrived, so we had to wait for a while before they replaced it with another one. However, they did offer us a free full tank of gas as compensation.

Great experience, the vehicle was very new and fuel-efficient. Overall, a very pleasant journey.

The service from Citer was excellent. After discovering a flat tire near Angers, France, we contacted Citer's customer service. They quickly arranged a taxi to take us from the incident site to Angers (about 40KM away) and promptly organized a car replacement. Additionally, the staff at Citer in Lyon Train Station, Paris, were very helpful. When we returned the car, they patiently directed us to the nearest gas station, making things convenient for us. They also meticulously gathered the necessary documents for our insurance claim once we returned home.

Very good

The staff at Citer provided excellent service.

The pick-up and return process was convenient and fast. However, the originally reserved Peugeot 3008 was not available, and they provided a similar Toyota model. Unfortunately, the steering wheel of this car was not calibrated, causing it to veer off when driving straight, making long-distance driving quite tiring.

Rescue and car replacement were not timely after the vehicle broke down, and insurance responsibility was shirked afterwards.

Very enthusiastic and flexible in handling issues.

Very convenient! We will choose this service in the future.

Friendly service, good car condition, easy return process.

Good.

When using a Guangfa Credit Card with the MasterCard line at the counter for a car rental deposit, I was repeatedly told that the transaction failed, but the bank records showed success. Each time, a deposit of 2000 Euros was charged and frozen for 15 days, causing my card to max out. Please be aware of this issue, prepare multiple cards as backups, and keep all receipts, even those indicating a failed transaction.

Picking up the car was very convenient. The counter was right at the Sydney airport exit. Verified identity, got the keys, and returning the car was easy.

Good