It was a completely deceitful experience. I placed the order using my phone, and the pickup receipt showed that the car was supposed to be at the airport entrance. However, when I arrived, there was no store. I decided to wait for the shuttle bus, but when I asked everyone around, nobody knew anything. Additionally, the phone number on the receipt did not help; the person on the other end had no idea. In the end, I contacted the rental company, and they told me that Apollo's services are handled by Hertz. I was shocked because no one informed me about this earlier, nor did it show on my mobile app. This took a whole hour and a half, which could have been completely avoided.
This car rental company seems inflexible and rigid. They forced us not to use the translated documents from the rental platform, so we couldn't complete the rental.
Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.
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Colin Shelley
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