OK Mobility, Madrid Airport Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

OK Mobility - Madrid Airport Information, Car hire Instructions & Policies

Address

Avenida de Aragón 394, Madrid, 28022, Spain

Telephone

+34971126880

Pick-up Instructions

The OK Mobility - Madrid Airport car hire location is located out of the airport

You can walk to the counter of OK Mobility - Madrid Airport car hire.

Madrid Airport T1 After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. Madrid Airport T4 After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full Driving License issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland, Italy

In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor.It is prohibited to cross borders outside the European continent. For price and details of INT, please consult the staff at the counter. From June 1 to September 30, cars and motorcycles will not be allowed to travel to Formentera.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom, Kosovo, Bosnia and Herzegovina, North Macedonia, Belarus, Ukraine, Russia, Turkey, Moldova

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR for other car models.

EUR 900 for Hyundai I10,

EUR 900 for Fiat500,

EUR 1050 for Renault Clio,

EUR 900 for Fiat 500,

EUR 1200 for Volkswagen T-ROC,

EUR 1200 for Citroën Berlingo,

EUR 1200 for Opel Combo Life L,

EUR 1200 for Peugeot 308,

EUR 1200 for Ford Ecosport,

EUR 1200 for Vw Golf Viii,

EUR 1200 for Nissan Juke,

EUR 1200 for Mg Hs,

EUR 1800 for Ducia Duster Or Similar,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Dacia Lodgy,

EUR 1500 for Citroen C4 Grand Spacetourer,

EUR 1500 for Renault Espace 7 Seater,

EUR 1500 for Peugeot 5008,

EUR 1500 for Seat Alhambra,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Peugeot Traveller,

EUR 900 for Hyundai I10,Hyundai I10,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Renault Clio,Bmw I3,Renault Zoe Or Similar,Audi A1,Renault Clio,

EUR 1200 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Vw Golf Viii,Renault Megane,Bmw Serie 1,Volkswagen T-roc,Skoda Rapid,Volkswagen Passat,Toyota Corolla Sedán,Dacia Logan,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Nissan Juke,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Peugeot 308,Peugeot 308,

EUR 1500 for Mini Cooper Or Similar,

EUR 1800 for Seat Alhambra,Seat Alhambra,Peugeot 5008,Renault Espace 7 Seater,Citroen C4 Grand Spacetourer,Dacia Lodgy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Ducia Duster Or Similar,Lynk&co 01 Automatic O Similar,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Mercedes Benz Clase C Estate,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Mazda Cx-60,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 4000 for Mercedes Clase S,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 1800 for Seat Alhambra,Seat Alhambra,Peugeot 5008,Renault Espace 7 Seater,Citroen C4 Grand Spacetourer,Dacia Lodgy,Mg Marvel R,Nissan X-trail,Ducia Duster Or Similar,Lynk&co 1,Opel Cabrio,Opel Cabrio,Peugeot Traveller,Peugeot Traveller 9 Seater,

EUR 1200 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Vw Golf Viii,Renault Megane,Bmw Serie 1,Volkswagen T-roc,Skoda Rapid,Volkswagen Passat,Toyota Corolla Sedán,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Nissan Juke,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Peugeot 308,Peugeot 308,

EUR 1800 for Seat Alhambra,Seat Alhambra,Peugeot 5008,Renault Espace 7 Seater,Citroen C4 Grand Spacetourer,Dacia Lodgy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Ducia Duster Or Similar,Lynk&co 1,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Mercedes Benz Clase C Estate,

EUR 2000 for Seat Alhambra,Seat Alhambra,Mercedes Clase T,Peugeot 5008,Renault Espace 7 Seater,Bmw Serie 2 Gran T Ourer,Citroen C4 Grand Spacetourer,Dacia Lodgy,Bmw Serie 5,Mercedes Benz Clase C,Audi A3,Audi A3,Bmw X3,Mazda Cx-60,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Nissan Xtrail 5+2s,Ducia Duster Or Similar,Lynk&co 01 Automatic O Similar,Lynk&co 1,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Peugeot 508 Sw Rxh,Mercedes Benz Clase C Estate,

EUR 1800 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Hyundai Kona Hybrid,Vw Golf Viii,Renault Megane,Bmw Serie 1,Volkswagen T-roc,Skoda Rapid,Volkswagen Passat,Toyota Corolla Sedán,Dacia Logan,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Nissan Juke,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Mini Cooper Or Similar,Fiat 500c,Peugeot 508,Peugeot 308,Peugeot 308,

EUR 1200 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Renault Clio,Bmw I3,Renault Zoe Or Similar,Audi A1,Renault Clio,Hyundai I10,Hyundai I10,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat500,Smart Fortwo Eq,

Theft Insurance Excess differs by car model:

EUR for other car models.

EUR 900 for Hyundai I10,

EUR 900 for Fiat500,

EUR 1050 for Renault Clio,

EUR 900 for Fiat 500,

EUR 1200 for Volkswagen T-ROC,

EUR 1200 for Citroën Berlingo,

EUR 1200 for Opel Combo Life L,

EUR 1200 for Peugeot 308,

EUR 1200 for Ford Ecosport,

EUR 1200 for Vw Golf Viii,

EUR 1200 for Nissan Juke,

EUR 1200 for Mg Hs,

EUR 1800 for Ducia Duster Or Similar,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Dacia Lodgy,

EUR 1500 for Citroen C4 Grand Spacetourer,

EUR 1500 for Renault Espace 7 Seater,

EUR 1500 for Peugeot 5008,

EUR 1500 for Seat Alhambra,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Peugeot Traveller,

EUR 900 for Hyundai I10,Hyundai I10,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Renault Clio,Bmw I3,Renault Zoe Or Similar,Audi A1,Renault Clio,

EUR 1500 for Mini Cooper Or Similar,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Mazda Cx-60,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 4000 for Mercedes Clase S,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 1200 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Bmw Serie 1,Vw Golf Viii,Renault Megane,Bmw Serie 1,Volkswagen T-roc,Skoda Rapid,Volkswagen Passat,Toyota Corolla Sedán,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Nissan Juke,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Peugeot 308,Peugeot 308,

EUR 1800 for Seat Alhambra,Seat Alhambra,Peugeot 5008,Renault Espace 7 Seater,Citroen C4 Grand Spacetourer,Dacia Lodgy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Ducia Duster Or Similar,Lynk&co 1,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Mercedes Benz Clase C Estate,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4.6 km from Madrid–Barajas Airport

21.8 km from Cuatro Vientos Airport

Railway Stations

6.6 km from Aeropuerto T4

6.8 km from Vicalvaro

7.4 km from Valdebebas

Hotels

11.7 km from Hotel Claridge Madrid

14.4 km from Eurostars Suites Mirasierra

14.8 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

12.4 km from Paseo De La Castellana

12.5 km from Puerta De Europa

12.6 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of OK Mobility Store Location

coordinates: 40.4472 -3.542055

Location Images

OK Mobility-Madrid Airport-143442-telegraph

The Sign

The Rental Desk

The Sign

Guest Reviews

Total points： 6.4 / 10 Average

Vehicle condition: 4.2
Vehicle cleanliness: 4.3
Spaciousness: 4.0
Counter staff: 2.8
Pick-up location: 2.5
Drop-off location: 2.6
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

Sam
Madrid
8 /10 Very good
Reviewed: Saturday, June 6, 2026
Like: Car was in good condition and I picked it up late and was able to return it just as late which was nice. Pick up and drop off from the airport was easy too...
Dislike: They couldn’t fine the car I had booked and didn’t have any gps’ left to give me...
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M.Marti
Madrid
5 /10 Average
Reviewed: Saturday, June 6, 2026
They charged me for some one else to drop off car, this was never explained, then charged for existing damage
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S.Killoran-Codling
Madrid
6.7 /10 Average
Reviewed: Saturday, June 6, 2026
The car was smaller than expected, the fuel tank was not full on arrival but I was given the excuse that it was because the indicator was broken.
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E.Dierks
Madrid
6.3 /10 Average
Reviewed: Saturday, June 6, 2026
Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue
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Y.Tiwari
Madrid
7.7 /10 Good
Reviewed: Saturday, June 6, 2026
The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.
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Anonymous
Madrid
7.3 /10 Good
Reviewed: Saturday, June 6, 2026
Shutlle bus very difficult to pick up
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Anonymous
Madrid
6 /10 Average
Reviewed: Saturday, June 6, 2026
Shuttle bus dificult to find
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Qusai A.
Madrid
8.3 /10 Very good
Reviewed: Saturday, June 6, 2026
Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!
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Kyle Amelia
Madrid
4 /10 Average
Reviewed: Saturday, June 6, 2026
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Arlen Tracy
Madrid
2 /10 Poor
Reviewed: Saturday, June 6, 2026
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Baron Gresham
Madrid
10 /10 Excellent
Reviewed: Saturday, June 6, 2026
Everything was perfect except the location was not at the airport.
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Boris Robert
Madrid
6 /10 Average
Reviewed: Saturday, June 6, 2026
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Max Adam
Madrid
6 /10 Average
Reviewed: Saturday, June 6, 2026
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Vera Robbins
Madrid
2 /10 Poor
Reviewed: Saturday, June 6, 2026
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Agatha MacDonald
Madrid
10 /10 Excellent
Reviewed: Saturday, June 6, 2026
The car rental company is outside the airport, and you need to take a bus to get to the rental point. It took some time to adapt right after landing and the wait for the bus was quite long. However, once at the rental point, everything was convenient with no need to queue. The staff were also very nice.
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Abraham Bronte
Madrid
8 /10 Very good
Reviewed: Saturday, June 6, 2026
Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.
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