Ok mobility, Madrid Airport Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Ok mobility - Madrid Airport Information, Car hire Instructions & Policies

Address

Avenida de Aragón 394, Madrid, 28022, Spain

Telephone

+34971126880

Pick-up Instructions

The Ok mobility - Madrid Airport car hire location is located out of the airport

You can walk to the counter of Ok mobility - Madrid Airport car hire.

Madrid Airport T1 After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. Madrid Airport T4 After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full Driving License issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland, Italy

In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor.It is prohibited to cross borders outside the European continent. For price and details of INT, please consult the staff at the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom, Kosovo, Bosnia and Herzegovina, North Macedonia, Belarus, Ukraine, Russia, Turkey, Moldova

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR for other car models.

EUR 900 for Fiat Panda Or Similar,

EUR 900 for Fiat 500,

EUR 1050 for Citroen C3,

EUR 900 for Fiat 500 Automatic Or Similar,

EUR 900 for Kia Picanto Or Similar,

EUR 1050 for Renault Clio,

EUR 1200 for Hyundai i30,

EUR 1200 for Citroen Berlingo,

EUR 1200 for Opel Combo Life L,

EUR 1200 for Seat Leon St,

EUR 1200 for Ford Ecosport,

EUR 1200 for Seat Leon,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Renault Megane,

EUR 1200 for Seat Ateca,

EUR 1800 for Mg Ehs Phev,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Citroen C4 Grand Spacetourer,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace,

EUR 1500 for Peugeot Rifter,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Renault Trafic,

EUR 900 for Kia Picanto Or Similar,Fiat Panda Or Similar,Fiat 500 Automatic Or Similar,Smart Forfour Eq,Abarth 500,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Renault Clio,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Citroen C3,

EUR 1200 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 2008,Bmw Serie 1,Seat Leon,Renault Megane,Hyundai I30,Skoda Rapid,Renault Talisman,Kia Pegas,Toyota Corolla Sedán,Seat Ateca,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor,Fiat 500c,Volkswagen Passat,Renault Megane,Seat Leon St,

EUR 1500 for Abarth 124,

EUR 1800 for Peugeot Rifter,Renault Espace,Peugeot 5008,Peugeot 5008,Citroen C4 Grand Spacetourer,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01 Automatic O Similar,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,Peugeot Traveller 9 Seater,Mercedes Benz Clase C Estate,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Land Rover Discovery Sport,Nissan X-trail,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Land Rover Discovery Sport,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 1800 for Peugeot Rifter,Renault Espace,Peugeot 5008,Peugeot 5008,Citroen C4 Grand Spacetourer,Volkswagen Caddy,Mg Marvel R,Mg Ehs Phev,Lynk&co 01,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller 9 Seater,

EUR 1200 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 2008,Bmw Serie 1,Seat Leon,Renault Megane,Hyundai I30,Skoda Rapid,Renault Talisman,Kia Pegas,Seat Ateca,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor,Fiat 500c,Volkswagen Passat,Renault Megane,Seat Leon St,

EUR 1800 for Peugeot Rifter,Renault Espace,Peugeot 5008,Peugeot 5008,Citroen C4 Grand Spacetourer,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,Peugeot Traveller 9 Seater,Mercedes Benz Clase C Estate,

EUR 2000 for Peugeot Rifter,Renault Espace,Mercedes Clase T,Peugeot 5008,Peugeot 5008,Bmw Serie 2 Gran T Ourer,Citroen C4 Grand Spacetourer,Volkswagen Caddy,Bmw Serie 5,Mercedes Benz Clase C,Audi A3,Audi A3,Land Rover Discovery Sport,Nissan X-trail,Mg Marvel R,Ds - Ds7 Crossback,Toyota Highlander 5+2,Mg Ehs Phev,Lynk&co 01 Automatic O Similar,Lynk&co 01,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,Peugeot Traveller 9 Seater,Audi A6 Avant,Mercedes Benz Clase C Estate,

EUR 1800 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 2008,Bmw Serie 1,Hyundai Kona 1.6 Hybrid,Seat Leon,Renault Megane,Hyundai I30,Skoda Rapid,Renault Talisman,Kia Pegas,Toyota Corolla Sedán,Seat Ateca,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor,Abarth 124,Fiat 500c,Volkswagen Passat,Renault Megane,Seat Leon St,

EUR 1200 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Renault Clio,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Citroen C3,Kia Picanto Or Similar,Fiat Panda Or Similar,Fiat 500 Automatic Or Similar,Smart Forfour Eq,Abarth 500,Fiat 500,Smart Fortwo Eq,

Theft Insurance Excess differs by car model:

EUR for other car models.

EUR 900 for Fiat Panda Or Similar,

EUR 900 for Fiat 500,

EUR 1050 for Citroen C3,

EUR 900 for Fiat 500 Automatic Or Similar,

EUR 900 for Kia Picanto Or Similar,

EUR 1050 for Renault Clio,

EUR 1200 for Hyundai i30,

EUR 1200 for Citroen Berlingo,

EUR 1200 for Opel Combo Life L,

EUR 1200 for Seat Leon St,

EUR 1200 for Ford Ecosport,

EUR 1200 for Seat Leon,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Renault Megane,

EUR 1200 for Seat Ateca,

EUR 1800 for Mg Ehs Phev,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Citroen C4 Grand Spacetourer,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace,

EUR 1500 for Peugeot Rifter,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Renault Trafic,

EUR 900 for Kia Picanto Or Similar,Fiat Panda Or Similar,Fiat 500 Automatic Or Similar,Smart Forfour Eq,Abarth 500,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Renault Clio,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Citroen C3,

EUR 1500 for Abarth 124,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Land Rover Discovery Sport,Nissan X-trail,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Land Rover Discovery Sport,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Audi A6 Avant,

EUR 1200 for Mercedes Citan Tourer,Opel Combo Life L,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 2008,Bmw Serie 1,Seat Leon,Renault Megane,Hyundai I30,Skoda Rapid,Renault Talisman,Kia Pegas,Seat Ateca,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Ford Ecosport,Cupra Formentor,Fiat 500c,Volkswagen Passat,Renault Megane,Seat Leon St,

EUR 1800 for Peugeot Rifter,Renault Espace,Peugeot 5008,Peugeot 5008,Citroen C4 Grand Spacetourer,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01,Mini Cooper Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,Peugeot Traveller 9 Seater,Mercedes Benz Clase C Estate,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4.6 km from Madrid–Barajas Airport

21.8 km from Cuatro Vientos Airport

Railway Stations

12.2 km from Chamartin Station

13.5 km from Atocha Train Station

Hotels

11.7 km from Hotel Claridge Madrid

14.4 km from Eurostars Suites Mirasierra

14.8 km from PYR se1ect Plaza Mayor II y III

Other Landmarks

12.4 km from Paseo De La Castellana

12.5 km from Puerta De Europa

12.6 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of OK Mobility Store Location

coordinates: 40.4472 -3.542055

Location Images

OK Mobility-Madrid Airport-143442-telegraph

The Sign

The Rental Desk

The Sign

Guest Reviews

Total points： 6.4 / 10 Average

Vehicle condition: 2.8
Vehicle cleanliness: 2.8
Spaciousness: 2.8
Counter staff: 2.5
Pick-up location: 1.6
Drop-off location: 2.0
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

Sam
Madrid
8 /10 Very good
Reviewed: Friday, January 16, 2026
Like: Car was in good condition and I picked it up late and was able to return it just as late which was nice. Pick up and drop off from the airport was easy too...
Dislike: They couldn’t fine the car I had booked and didn’t have any gps’ left to give me...
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Anonymous
Madrid
7.3 /10 Good
Reviewed: Friday, January 16, 2026
Shutlle bus very difficult to pick up
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Anonymous
Madrid
6 /10 Average
Reviewed: Friday, January 16, 2026
Shuttle bus dificult to find
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Qusai A.
Madrid
8.3 /10 Very good
Reviewed: Friday, January 16, 2026
Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!
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Kyle Amelia
Madrid
4 /10 Average
Reviewed: Friday, January 16, 2026
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Baron Gresham
Madrid
10 /10 Excellent
Reviewed: Friday, January 16, 2026
Everything was perfect except the location was not at the airport.
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Boris Robert
Madrid
6 /10 Average
Reviewed: Friday, January 16, 2026
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Max Adam
Madrid
6 /10 Average
Reviewed: Friday, January 16, 2026
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Vera Robbins
Madrid
2 /10 Poor
Reviewed: Friday, January 16, 2026
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Agatha MacDonald
Madrid
10 /10 Excellent
Reviewed: Friday, January 16, 2026
The car rental company is outside the airport, and you need to take a bus to get to the rental point. It took some time to adapt right after landing and the wait for the bus was quite long. However, once at the rental point, everything was convenient with no need to queue. The staff were also very nice.
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Abraham Bronte
Madrid
8 /10 Very good
Reviewed: Friday, January 16, 2026
Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.
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Arlen Tracy
Madrid
2 /10 Poor
Reviewed: Friday, January 16, 2026
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