I was surprised that they didnt have any details on how much i paid and also that i had to pay for the insurance because i thought i did that online. i couldtn find it on the day and they had no info so i feel like i paid for this twice
The whole experience was seamless from start to finish. All the staff were friendly, welcoming and jovial. And this isn't a bot writing this; I'm not even joking, they were nice:)
About QEEQ:10.0/10
It was a surprise to be lumped with an international transaction fee. I'm not sure if that's QEEQ or Apex but you could be a little clearer or upfront with that little extra cost.
“The car was perfect for our needs and the price through QEEQ was by far the best price.”
About Alpha Car Hire:10.0/10
The car was perfect for our needs and the price through QEEQ was by far the best price we received for a comparable vehicle.
The staff at Alpha were great, very efficient and very friendly.
Service there is exceptional. Very friendly staff, quick and easy booking and had the keys in my hand within 5 minutes.
About QEEQ:10.0/10
Everything was booked and organised - I didn't have to fill in any complicated forms or go through the long process of buying additional insurance. All was done and ready to go ; )
“Overall, the car was great. The booking system was easy but the pick up process for me should of bef”
About Alpha Car Hire:10.0/10
I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.
The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.
Very friendly staff, great support, will go there again for sure
About QEEQ:10.0/10
Best ever rates, best ever customer service especially the chat service. will keep coming back. maybe you need to extend your service to accommodation as well. only one thing, your reference number was different from the one ACE had and it took them few minutes to find my booking, if you guys use or add in the reference number from the supplier thats will be great.
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