VIENNA AIRPORT CAR RENTAL REVIEWS

The rental company provided good customer service.

Discovered unexpected charges on my credit card after returning home.

Like: Easy Booking and cancellation support
Dislike: I would like to have the overall insurance also integrated on EasyRentCars website, so that i am aware of full charges beforehand

Reception staff were not very patient with customers.

Perfect!

Like: The BMW SERIES 2 Grand Tourer that we eventually obtained was excellent, but we had to pay extra for the upgrade from the Citroen C4 Picasso which we had ordered and was not available.
Dislike: When we arrived in Vienna, we were told that no Citroen C4 Picasso was available: we had chosen this car because of its large luggage capacity. There are four of us, with 3 large suitcases plus carry-ons. We were offered a Mercedes A class as an alternative, and then a B class, which we went up and inspected, but neither had sufficient luggage space. We were not prepared to pay substantially extra to upgrade to a 7 seater people carrier. Eventually the Hertz agent remembered that he had a BMW Series 2 Grand Tourer available, which proved to be excellent. However he said he was unable to give us a free upgrade, so after friendly attempts to persuade him, we reluctantly accepted the extra charge (42 euros + VAT).

Poor English skills

1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.

There was a system issue when swiping the card, but they didn't admit it.

arrivée en Autriche Alamo refuse de prendre en compte notre carte de paiement alors que j'ai appelé a 2 reprises avant de réserver on m'a dis que tout était bon on s'est retrouvé sans voiture et j'ai donc payé pour rien !

The car was great. Excellent service.

Picked up the car half an hour early, didn't understand the contract, ended up paying for an additional year.

Customer first

Requires some waiting in line

Very good

Forced me to buy insurance, very bad experience.

The store has high efficiency and good English speakers.

When picking up the car in a dark underground garage on level 2 or 3, it was hard to see the car clearly. As a result, I did not notice some tiny chips in the paint. When dropping off the car in a well-lit outdoor area, the staff pointed out a small paint chip and blamed it on me. I am very sure there was no collision or scraping in that area. This made the return process very unpleasant.

1. Car Model Issue: We booked a VW Multivan, which is a higher-end model in the MPV range. However, we ended up with a Ford Transit, which is equivalent to a utility vehicle, the lowest grade in that category. They said there were no other cars available, so we had no choice. 2. After getting the car, we found that the second row of the three-row seats was facing backward. The rental staff didn't know how to adjust the direction and told us to check with the drop-off location if anyone could help. 3. The staff at the Vienna airport rental office were unhelpful. One Caucasian guy was polite but said there was nothing he could do. Another guy who looked Indian was very rude and said we should go to Ford. When I asked why he didn't go to Ford, he claimed no rental company handles seat adjustments and that I didn't specify all seats had to face forward when booking. Eventually, we went to the drop-off location where workers helped us remove and reinstall the seat, but it took over an hour. 4. The service experience was very bad, and the staff were extremely arrogant.

There were significant extra charges at the pickup location, including taxes and mileage. The fees shown by the system during booking did not match what was charged at the location. We are currently filing a complaint, which has greatly impacted our mood and experience on this rental. We hope the rental company cooperates to resolve this issue! We will definitely appeal to the end!