TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

Quick and efficient pick up and drop off

Great price. The price protector works great and saved me few bucks :)

The car was exactly as advertised . Counter staff was courteous prompt and professional . Will definitely use them again .

The app was super easy to use . All of the prices, conditions and extras were easily accessible with no hidden surprises .

1. Booked a Toyota Corolla but received a Hyundai Elantra on site. 2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km. 3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility. 4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.

Convenient

Amazing

No

Dirty car inside and out

The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.

good website for affordable car rentals.

I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.

Although when I booked it says unlimited kms, on the counter they told me 600 kms, when I showed the copy of my booking, they offered me 750 kms!!, I accepted because i knew it I won’t spend more than 750 kms. but that was extrange!

The staff were quite friendly, asking about insurance and whether we needed snow tires.

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!

Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up

Great

routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people

They do not treat customers as their top priority and do not provide convenience. In most places around the world, airport car rentals offer 24/7 service. Car rentals at the airport should allow customers to pick up cars whenever they arrive, considering possible flight delays, customs procedures, and baggage claim delays. Communication between the car rental company and the rental platform needs to be improved!

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

This is my sixth or seventh time renting through Easyrentcars and the process has been flawless as always.

It'd be great if Budget could send a fee breakdown email for the credit cards charges.

Good app, easy to use, good price too.

Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !

Took a little while to be picked up. Drop off service was excellent.

Easy to book and very cheap!

Please consider doing a 24/7 service