TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

The shuttle service was rude and there were unjustified charges.

Great I experienced rental car

Very good cheap EasyRentCars

Unhappy with the last-minute price increase and car change.

They are amazing, they gave me a free upgrade as they had a jeep available.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T

Excellent

Good experience, would rent with them again.

EasyRentCars always the best option!

Overall satisfied, but customer service could be improved

I wanted a jeep Cherokee. But they dint have any and "upgraded" me to a Dodge ram 5000. Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger. The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did. Since I didnt want to degrade, I took the ram. It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.

Easy rent cars were brilliant.

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

everything was just as predicted. The price drop worked - I saved about $13! The only thing that was different from the site is that I was told that I MUST obtain an international license. they never asked for it at all, I needn't have gone to the trouble of obtaining one.

Yes ended up in a Nissan Rogue

Very nice cars. Always new cars.

Very satisfied

Why can't you have all your cars filled up when handing to a customer?

The staff has a great attitude.

Major surprise was the office was closed on Dce 26th. Not anywhere nor did anyone ever mention this to me. I had to spend $30 additional for a cab to the airport. This was quite poor, to bad as everything else was great.

Way too many unexpected charges. The car also stinks from inside and was damaged on the outside. On top of it i did not get the car i wanted, i got an suv

It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.

excellent and quick service

pls consider doing a 24/7 service.