TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

Car not clean. Had to return. Even second car had not been cleaned well

The service has been slow recently during the pandemic. I was given a Nissan Rouge from the same group. The car had some issues; it shook while driving at high speed and the engine noise inside was like being in an airplane cabin...

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

Overall very satisfied

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Customer service was prompt in responding to my query about double charges.

Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.

Car was new and in a very good conditions.

Love this app.

The car return process was quick and convenient.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

These guys were very efficient and easy to deal with. I had a flat tyre and they let me borrow their portable air pump to add some air in the tyres so I could bring it in. They fixed the tyre very quickly as they knew I was pressed for time. Very friendly efficient staff.

QEEQ is an easy app to use and gave me the best deal in seconds.

Overall service is good, and the staff have a good attitude.

Far from the airport, no shuttle service, had to find it ourselves.

It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!

You can't imagine how terrifyingly dirty the car was.

After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.

The quickest service ever at an airport. The best day of arrival at an airport and getting a car without any upsell from the customer representatives of Alamo

Excellent

Simple and hassle-free, returned smoothly.

Unsatisfactory, elderly and children waited for an hour and a half.

Great price, nice vehicle.

Easy to use, good customer service.