TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

The vehicle was in very good condition and the staff were really helpful through the process. Definitely recommended.

The price compared to the service is very good. Very convenient platform, definitely will use it again in the future!

Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.

Amazing deals.

I was very happy, as they were able to upgrade me due to how busy they were with people coming in.

Just what you expect. fast service good car

予想していたより良い車だったが、タイヤの空気圧が左右で違っており運転には支障はなかったが警告ランプが付いていたのが気になった。 リモコンキーが日本の仕様と違っており後ろのドアやトランクのキーを解除する方法が分からず苦労した。鍵の受け渡しの時その辺を説明をしてくれると助かったのだが。 また、返却した際、隣の駐車場に間違って返却してしまいカウンタースタッフに応援を頼んだが、頑なに断られ自分で運転して来いと2度も言われ悲しかった。駐車場からうまく出せなかったのでお願いしたのだが頑なに断られた。無理に駐車場に入らなければ対面の道路付近に戻すこともできたので、そうすれば良かったと後悔した。 カウンタースタッフではない人(多分駐車場の係員)が親切に助けてくれたので何とか元の場所に戻すことができ、また飛行機にも間に合った。彼が助けてくれなければ予約していた飛行機に乗れず日本にうまく帰れなかった。今思い返しただけでも冷や汗が出る。カウンタースタッフの対応には頭に来たが、係員のおじさんはとても親切だったので救われた。この方には心よりお礼を言いたい。

質問にはメールで比較的早く答えてくれたので、安心できた。ピアソン国際空港は広いのでカウンターが何階にあるのかを示してほしかった。

Was good enough

To complicate to use

Very smooth and just little things about the insurance. I bought the extra for insurance. Don’t understand why they kept saying I still have to buy another one..

N/A

Reliable

Not good

Forgot my bag in the car during return, the staff immediately helped retrieve it! Very grateful!

The rental company is very generous overall and does not fuss over the model of car or fuel level.

Very recommended. Easy check in n check out. Excellent car condition. Excellent staff.

Perfecto

Perfecto

At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.

This is the only company so far that added insurance even after I declined it. I usually don't check carefully, and I've never had any unauthorized additions before, so I felt comfortable signing off. This time it was particularly annoying. Luckily, it was a short rental, and they only charged me an extra 50 CAD.

Managed by zoom rent a car. Great experience keep it up

Most easiest and affordable car rental app.

Front counter staff was very helpful. There was a long queue but worth it.

As always best app in comparison of car rental companies offer best online insurance and confirmation with no time.

Great staff at the location. Fast and efficient and the cars were clean and read to go.

Great price and very easy to use.

The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.

Easy to use. Good to have it linked to an APP and FB messenger.

The experience was terrible. The Indian guy insisted on buying insurance, claiming that the insurance from the rental platform was inadequate. When I refused, his attitude became extremely rude. It was so bad that I canceled all my remaining bookings with this company and switched to a larger company, even though it cost more.